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Josh Lord

@joshlord

Hotel operations professional at Comfort Suites who handled overnight reservations, billing questions, and urgent guest needs.

United States

Message

At Comfort Suites, I served as the primary overnight contact for guests, handling reservations, changes, special requests, billing questions, and urgent needs.

I checked reservation and payment records, resolved discrepancies, and documented incidents and next-shift follow-up.

At Menzies Aviation, I supported airline ground and baggage operations at Denver International Airport, responding to flight changes and shifting priorities under turnaround and safety timelines.

Earlier, I directed daily service priorities as an Assistant Manager at Chipotle Mexican Grill and managed guest requests, payments, and shift records at Brewingz Sports Bar & Grill.

Experience

Work history, roles, and key accomplishments

Night Auditor

Comfort Suites

Sep 2022 - Nov 2025 (3 years 2 months)

Served as primary overnight contact for hotel guests, addressing reservations, changes, special requests, billing questions, and urgent service needs. Managed competing guest requests and time-sensitive operational tasks independently while maintaining professional service.

Guest Service Reservations Billing Problem Solving Communication Skills Microsoft Office Hotel Reservation Systems

Ramp Agent / Baggage Handler

Menzies Aviation

May 2020 - Sep 2022 (2 years 4 months)

Supported airline ground and baggage operations at Denver International Airport under strict turnaround and safety timelines. Worked with airline and ramp teams to respond to flight changes and operational issues while maintaining clear communication.

Ground Handling Baggage Handling Safety Procedures Communication Skills Time Management

Assistant Manager

Chipotle Mexican Grill

Jan 2019 - Feb 2020 (1 year 1 month)

Directed daily service priorities, coached employees, and handled escalated customer concerns with practical solutions. Supported staffing coordination, process compliance, and accurate cash handling and shift records.

Team Leadership Customer Service Staff Coordination Cash Handling Process Compliance

Manager / Bartender / Server

Brewingz Sports Bar & Grill

Dec 2017 - Jan 2019 (1 year 1 month)

Managed high-volume guest requests and complaints while maintaining attentive, personalized service. Helped coordinate team service, process payments, and maintain accurate end-of-shift records.

Guest Service Complaint Resolution Payment Processing Team Coordination Shift Management