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Gustavo Marrero

@gustavomarrero

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Assistant Manager at SAN JUAN TOURS coordinating tour schedules, transportation, payroll, and daily operations.

United States

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At SAN JUAN TOURS, I prepare and process payroll, supervise and coordinate drivers and employees, and plan tour schedules and transportation logistics. I also coordinate pickups and support responsive call center service.

Previously, at MURRAY HOTEL, I supervised front desk and guest services staff, trained employees, and handled escalated guest concerns. At MISSION POINT RESORT, I supported check-in, reservations, payments, and night auditing.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

San Juan Tours

Jan 2026 - Present (10 months)

Prepare and process payroll accurately and on schedule while maintaining organized records. Supervise and coordinate drivers and employees to support reliable daily operations.

Payroll Processing Team Supervision Tour Operations Scheduling Transportation Coordination Customer Service Call Center Operations

Assistant Manager, Guest Services

Murray Hotel

Jan 2021 - Dec 2025 (4 years 11 months)

Supervised front desk and guest services staff to support consistent service standards. Trained and supported employees to strengthen service delivery and job performance.

Front Desk Operations Team Supervision Corporate Trainer Guest Relations Complaint Resolution Budgeting Forecasting Expenditure Monitoring Operational Reporting

Front Desk Agent & Night Auditor

Mission Point Resort

Jan 2019 - Dec 2021 (2 years 11 months)

Welcomed guests and supported efficient check-in and check-out experiences. Managed reservations, guest inquiries, phone calls, and email communications.

Front Desk Operations Night Audit Reservations Guest Service Payment Processing Record keeping Customer Service