LULina User
@linauser1
Experienced hospitality professional with a focus on guest satisfaction.
United StatesWhat I'm looking for
I am a dedicated hospitality professional with extensive experience in guest services and operations management. My journey in the industry has equipped me with the skills to enhance guest experiences and improve operational efficiency. I have successfully managed teams and implemented strategies that have significantly boosted guest feedback scores.
Throughout my career, I have held various roles, from Assistant Front Office Manager to Delivery Coordinator, where I honed my ability to communicate effectively and solve problems creatively. My achievements include transforming a hotel's guest feedback score from 45/100 to 83/100 within two months and improving front desk scores from 38th to 4th in the company.
I thrive in dynamic environments and am passionate about creating memorable experiences for guests. I am eager to bring my expertise in hospitality management to a new opportunity where I can continue to drive guest satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Customer Service and Claims Support
Univita Health
Provided customer service and claims support for long-term care policyholders and their providers.
Assistant Front Office Manager
Omni Severin Hotel
Operated as manager on duty for front desk, guest services, and security teams at a Four Diamond hotel. Initiated monthly performance audits and organized issue prevention meetings to brainstorm solutions to guest problems.
Delivery Coordinator & Walk-Through Specialist
Airstream Adventures
Managed guest/customer relations for Airstream camper units, coordinating deliveries and ensuring units were in perfect condition. Promoted to conduct two-hour orientations for all units prior to guest delivery.
Assistant Front Office Manager
Jupiter Hotel & JupiterNEXT
Managed guest/customer relations for Airstream camper units, coordinating deliveries and ensuring units were in perfect condition. Promoted to conduct two-hour orientations for all units prior to guest delivery.
Front Desk
Hilton Garden Inn Indy Airport
Provided assistance with check-ins/outs, managed phone calls, and supported banquets/weddings in a multitasking environment.
Front Desk Auditor
Hampton Inn Terre Haute
Assisted with check-ins/outs and handled phone calls during the day. During auditing shifts, processed daily reports and set up breakfast for the morning.
Sales/In-Bound Customer Service/Quality and Assurance
Bluegreen Resorts
Began in outbound sales, selling discounted vacation packages over the phone. Promoted to in-bound customer service, assisting customers with purchased packages, and then to quality and assurance, reviewing sales and correcting errors.
Assistant General Manager
Holiday Inn Express & Suites North Carmel Westfield
Assisted the General Manager in overseeing all operations, including hiring, training, and policy implementation. Facilitated group sales, finalized contracts, and improved guest feedback scores from 45/100 to 83/100.
Skagway Tour Coordinator / Haines Marketing Manager
Chilkat Cruises and Tours
Promoted tours aboard cruise ships, sold tickets for tour/excursion options, and marketed the company locally through fliers and information packets. Guided tour groups, providing historical context and shuttle coordination.
Front Desk Navigator Banquet Server Concierge Restaurant Server
Renaissance Indianapolis North Hotel
Managed front desk operations, including guest check-ins, customer service, and local navigation assistance. Supported the concierge lounge, banquet events as a server, and assisted in the restaurant and with in-room dining.
Housekeeper / Front Office / Store Clerk
Shelter Cove Resort & Marina
Performed housekeeping and light maintenance during the off-season, including cabin resetting and clearing. During summer, worked as a front desk and general store cashier, handling reservations, boat rentals, and customer service.
Assistant Department Manager
Fred Meyer Hawthorne
Worked as a full-time cook for the Chicken Co. counter and deli, responsible for stocking food items and minimizing loss. Promoted to Assistant Manager, overseeing orders, freight, shrink management, and scheduling.
Education
Degrees, certifications, and relevant coursework
Lawrence Central High School
High School Diploma, General Studies
Grade: 3.6 GPA
Activities and societies: Orchestra, Stage Technician, PEERS Project Volunteer, Cadet Teaching
Graduated with a Core 40 Honors Diploma. Participated in Orchestra, served as a Stage Technician, and volunteered for the PEERS Project and Cadet Teaching.
Availability
Location
United StatesAuthorized to work in
Job categories
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