At FedEx Office, I lead daily store operations across retail, production, shipping, and quality control to deliver consistent customer experiences.
I've supervised team members, managed workflow in the Store Manager's absence, and handled customer orders, pricing, product recommendations, and escalated service issues. I also complete complex print and shipping orders using advanced equipment.
Over 12 years at Wal-Mart, I led front-end operations and the cash office, managed stationery and seasonal inventory, processed claims and returns, and supported accounting and customer fulfillment.
I'm bilingual in English and Spanish, bringing people management, multitasking, problem-solving, report writing, and hands-on operational experience to customer-facing teams.
