I am looking for a role where I can use my experience in customer service, quality assurance, supervision and growth coaching. I am hardworking, dependable and committed to doing my best in every task while supporting my team and exceeding expectations.
Looking for a job
Gissel Rodriguez Garo
@gisellerodriguezgaro
Award-winning CX & Ops Leader with 10+ yrs driving KPI excellence, tech support, and team performance in healthcare & telecom contact centers
Dominican RepublicWhat I'm looking for
I am an experienced Operations and Customer Experience Leader with over ten years of success leading high‑volume healthcare contact center teams and providing technical support in the cable industry. My background includes coaching and mentoring staff, driving KPI improvements, ensuring compliance with quality standards, and fostering strong employee engagement.
I have been recognized with multiple leadership awards, including Team Leader of the Year, for my ability to build resilient, high‑performing teams. In addition to my leadership expertise, I bring hands‑on experience in customer service and technical troubleshooting, having resolved complex inquiries with professionalism and empathy in fast‑paced BPO and telecom environments.
I am passionate about developing talent, strengthening team collaboration, and delivering operational excellence that enhances both employee growth and client satisfaction.
Experience
Work history, roles, and key accomplishments
GR
Current
Temporary Project in Debt Resolution
GRT
Jan 2026 - Present (8 months)
Provided temporary contract support for a debt resolution company, conducting new-client welcome calls, explaining program details, and addressing client questions and concerns.
CO
Supervisor, UHC
Concentrix
Jan 2020 - Dec 2025 (5 years 11 months)
Led and motivated teams to consistently exceed KPIs and service standards for over 5 years, coaching and mentoring staff through targeted feedback and performance plans.
CO
Tech Specialist, Dish Network
Concentrix
Jan 2019 - Dec 2020 (1 year 11 months)
Supported customers with technical troubleshooting and service optimization for cable and satellite systems, delivering clear solution-focused assistance to resolve equipment and connectivity issues.
TE
Customer Service Rep.
Teleperformance
Jan 2014 - Dec 2019 (5 years 11 months)
Provided exceptional customer service in a fast-paced BPO environment, resolving complex inquiries while exceeding quality targets and strengthening client satisfaction.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Santo Domingo (UASD)
Bachelor's Degree, Illustration
2011 - 2017
Pursued a Bachelor's Degree in Illustration from 2011 to 2017.
Availability
Looking for a job
Location
Dominican RepublicAuthorized to work in
Salary expectations
38k-40k USD
Social media
Job categories
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