Arcangel Diplan
@arcangeldiplan
I resolve technical support issues and deliver reliable customer service.
Dominican RepublicWhat I'm looking for
I've supported ADT customers at Teleperformance by troubleshooting home security hardware and software, helping maintain reliable system performance.
I handle inbound calls and email inquiries through RingCentral, document cases in ticketing systems, and follow up on outstanding concerns in a non-sales support environment.
Previously, at Solvo, I managed payroll processing and employee data for multiple clients, resolving discrepancies while supporting HR operations, compliance, and timely delivery.
I'm currently pursuing a Chemical Engineering degree and bring a patient, customer-focused approach to support and coordination.
Experience
Work history, roles, and key accomplishments
Customer service representative
Luna health
Nov 2025 - Aug 2026 (9 months)
Provided customer support to members of U.S. health insurance plans and employees of partner organizations. Handled inbound calls, email inquiries,
and support tickets while maintaining a professional and customer-focused approach.
Provided real-time technical support to ADT customers, assisting with device
setup, configuration, and diagnostics.
Troubleshot hardware and software issues, maintained accurate documentation of customer interactions, and followed up to resolve outstanding concerns efficiently while ensuring a positive customer experience in a fast-paced, results-oriented environment.
Customer service representative
Solvo Global
Jul 2022 - Apr 2023 (9 months)
Managed payroll processing and employee data for Vensure as a third party and multiple clients, ensuring accuracy, compliance, and timely delivery. Resolved discrepancies, supported HR operations, and maintained adherence to labor regulations and company policies
Education
Degrees, certifications, and relevant coursework
UASD
Chemical engineering
2020 -
Grade: 3.0
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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