Looking for a job

joseph sakasaka

@josephsakasaka

Message

I improve IT support operations through Microsoft 365, automation, endpoint management, and hands-on troubleshooting.

Kenya

Message

What I'm looking for

I'm looking for IT Support, IT Operations, Help Desk, Systems Administration, ICT, Microsoft 365, IT Automation, or Technical Support opportunities where I can improve processes, support users, and help organizations use technology securely and efficiently.

At Jijenge Technologies, I support Windows workstations, Microsoft Office applications, mobile devices, and ICT equipment across clinical and administrative environments.

I build practical automations with Microsoft Power Automate, reducing manual ticket escalation time by 30% and improving SLA adherence from 92% to 98%.

I create AI-assisted self-help guides, standardized MDT imaging workflows, and cloud-based backup and MDM security processes for more than 200 endpoints. My documentation reduced recurring user errors by 40%, while standardized imaging reduced tablet provisioning time from 45 to 30 minutes.

I combine user support, preventive hardware maintenance, networking, asset management, and cybersecurity awareness to help organizations use technology efficiently and securely.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Specialist

Current

Jijenge Technologies

Sep 2025 - Present (1 year)

• Provided technical support for Windows workstations, Microsoft Office applications, mobile devices, and other ICT equipment across clinical and administrative environments.
• Designed automated email notification workflows using Microsoft Power Automate, reducing manual ticket escalation time by 30% and improving SLA adherence from 92% to 98%.
• Developed AI-assisted self-help guides and interac

Education

Degrees, certifications, and relevant coursework

Pioneer international university

Bachelor of Science in Information and Communication Technology, Security and cryptology

2017 - 2021

Bachelor of Science in Information and Communication Technology, developing a strong foundation in information technology, computer systems, networking, software and digital technologies.