Brian User
@brianuser29
Senior IT Technical Analyst improving operations through automation and enterprise support.
KenyaWhat I'm looking for
I’m a results-driven IT Operations and Systems Support professional with 10+ years of experience delivering enterprise IT support, systems administration, and infrastructure management. I focus on building secure, scalable IT environments that keep teams productive.
In my current role as an IT Technical Analyst at Gitech Computer Systems, I design and implement enterprise IT systems aligned with business needs. I build automated workflows for user account creation, access provisioning, and onboarding/offboarding, and I support API-based automation that strengthens internal applications.
I’ve consistently improved operational efficiency by automating repetitive processes, reducing recurring IT incidents, and optimizing software licensing costs. I also maintain technical documentation and reporting to monitor IT performance trends and support leadership decision-making.
Previously, as an IT Support Analyst and IT Specialist, I managed user lifecycle provisioning, triaged incidents, supported LAN/WAN and endpoint environments, and implemented long-term fixes for recurring technical issues. I’ve worked across multi-country technical environments, strengthening my troubleshooting, stakeholder management, and systems reliability mindset.
Experience
Work history, roles, and key accomplishments
IT Technical Analyst
Gitech Computer Systems
Feb 2022 - Present (4 years 4 months)
Designed and implemented enterprise IT systems aligned to business operational needs, including automated workflows for user onboarding/offboarding. Supported API-based integrations and improved endpoint, infrastructure performance, reliability, and security.
IT Support Analyst
Regent Automobile Group
Mar 2019 - Jan 2022 (2 years 10 months)
Managed employee onboarding and offboarding through user account provisioning and deprovisioning. Delivered IT support triage, resolved incidents with SLA targets, and implemented process improvements to reduce recurring support workload.
IT Specialist
Somali Family Services
Oct 2016 - Jan 2019 (2 years 3 months)
Supported enterprise LAN/WAN infrastructure and internal network operations, including performance monitoring and security operations. Diagnosed recurring incidents and provided first-level technical support for enterprise software applications and end-user IT issues.
IT Technician
Worldcom Technologies Limited
Dec 2011 - Sep 2016 (4 years 9 months)
Installed and configured office equipment and integrated copier machines into client network environments. Performed preventive maintenance and troubleshooting, maintained technical inventory and service documentation, and provided remote and on-site support.
Computer Support Specialist
Komasoft Solutions
Aug 2010 - Dec 2011 (1 year 4 months)
Administered enterprise systems including Exchange Server, SMTP, DNS, and Outlook, and maintained organization-wide software and infrastructure uptime. Configured routers and firewalls for LAN/WAN environments and supported infrastructure security and business continuity operations.
Education
Degrees, certifications, and relevant coursework
Kampala International University
Bachelor of Science in Computer Science, Computer Science
Earned a Bachelor of Science in Computer Science from Kampala International University in 2007.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
Interested in hiring Brian?
You can contact Brian and 90k+ other talented remote workers on Himalayas.
Message BrianGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
