Open to opportunities

Teddy Karisa

@teddykarisa

Message

I support enterprise ICT operations, Microsoft 365, ERP systems, and distributed teams.

Kenya

Message

What I'm looking for

I'm looking to contribute to enterprise ICT operations, Microsoft 365 administration, ERP support, workflow improvement, and user adoption in a role where I can strengthen reliable service delivery across distributed teams.

I've supported enterprise ICT operations at Safepak Limited, delivering remote and onsite support for end-user devices, email, mobile devices, networks, and Microsoft 365 services.

At KOKO Networks, I coordinated ICT operations across nine regional offices and supported more than 500 users. I administered Microsoft 365, supported Odoo and Microsoft Dynamics ERP users, managed Jira workflows, and contributed to UAT, onboarding, training, and change management.

I've also led L1 and L2 support at Truehost Cloud, mentoring support staff and building knowledge resources that improved resolution consistency. I bring practical experience in asset governance, ITIL-aligned service delivery, documentation, patching, backups, and business process improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior IT Support

Current

Safepak Limited

May 2026 - Present (4 months)

Provide enterprise ICT support for end-user devices, printers, email systems, and mobile devices. Support Microsoft 365 services including user account administration and access management.

ICT Support Microsoft 365 Troubleshooting Remote Support Technical Documentation Knowledge Management

ICT Operations Coordinator

KOKO Networks

Aug 2023 - Sep 2024 (1 year 1 month)

Coordinated ICT operations across nine regional offices, ensuring infrastructure reliability and service continuity. Administered Microsoft 365 services and supported distributed teams through remote troubleshooting.

ICT Operations Microsoft 365 ITIL Asset Management User Training Odoo ERP Knowledge Base Development

ICT Support Technician

KOKO Networks

Oct 2021 - Jul 2023 (1 year 9 months)

Supported more than 500 users across distributed operational environments. Provided first-line and escalated support for hardware, software, ERP, Microsoft 365, and connectivity-related issues.

Jira Microsoft Dynamics User Acceptance Testing Technical Documentation Asset Management Endpoint Security Patch Management

Technical Support Team Leader

Truehost Cloud

May 2021 - Oct 2021 (5 months)

Led L1 and L2 support operations within a high-volume SLA-driven environment. Coordinated technical escalations and collaborated with infrastructure teams to resolve incidents.

Team Leadership Incident Management Knowledge Base Development Mentorship SLA Management

Technical Support Engineer

Truehost Cloud

Dec 2020 - Mar 2021 (3 months)

Delivered technical support for server, network, hosting, and end-user systems. Assisted with backup operations, user access management, troubleshooting, and infrastructure maintenance.

server support Network Support Backup Operations User Access Management Troubleshooting Documentation