Audrey Chelangat

I am an IT Assistant with over 3 years of experience in providing first-line technical support, specializing in Microsoft Dynamics 365 and network/cloud troubleshooting. My journey in IT has equipped me with a solid foundation in hardware and software maintenance, cybersecurity principles, and Azure cloud platforms. I am certified in ITIL Foundation and CompTIA A+, which has enhanced my ability to resolve technical issues efficiently and effectively.

In my current role as an IT Support Specialist at KIMBILIO DAIMA SACCO SOCIETY LIMITED, I have successfully managed helpdesk operations, resolving over 95% of Tier 1 tickets. My contributions include configuring handheld devices for Microsoft D365 workflows, significantly reducing ERP-related downtime by 30%. I take pride in my ability to track IT assets meticulously, ensuring 100% audit compliance, and providing after-hours support for critical system outages.

My commitment to excellence is reflected in my achievements, such as achieving a user satisfaction rate exceeding 95% on helpdesk support and successfully migrating over 50 users to O365 without any data loss. I am passionate about leveraging my skills to contribute to a dynamic team and drive technological advancements.