Open to opportunities

Peter Kirobi

@peterkirobi

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Enthusiastic IT professional with a focus on technical support.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative work environment.

I am an IT professional with a year of experience in operations and project deployment, specializing in technical support, workstation maintenance, and network administration. My journey in the tech field has equipped me with the skills to implement technology-based solutions that enhance business functionality.

At PlanNetTech in Nairobi, I managed and resolved complex technical issues, achieving a 30% first-call resolution rate and a customer satisfaction score of 30%. I also implemented automation tools like KVM and VMware, significantly reducing the time spent on remote tasks by 80%, allowing my team to focus on more critical issues.

My educational background includes a diploma in Information Technology from KCA University, and I am currently pursuing CompTIA A+ and CompTIA Network certifications. I am passionate about leveraging my skills to contribute to innovative solutions in the IT sector.

Experience

Work history, roles, and key accomplishments

IT Technician

Plannetech

Jan 2024 - Present (1 year 4 months)

Managed and resolved an average of 20% complex technical issues per week. Maintained a 30% first-call resolution rate and 30% customer satisfaction score. Implemented automation tools [KVM, VMWARE] for remote tasks, reducing time spent on this process by 80% and allowing the team to focus on more critical issues.

Technical Support Workstation Maintenance Network Administration KVM VMWare Troubleshooting Active Directory Office 365 Patch Management

Education

Degrees, certifications, and relevant coursework

KCA University

Diploma, Information Technology

Currently in the third year of a Diploma in Information Technology program. The curriculum focuses on foundational IT concepts and practical skills relevant to the tech industry.

Institute of Advanced Technology Ltd

Certification, Information Technology

Completed certifications in CompTIA A+ and CompTIA Network. These programs provided comprehensive knowledge in IT support, networking, and troubleshooting.