Open to opportunities

Joseph Ray

@josephray

Message

I lead customer service operations, improving retention, reporting accuracy, and client experiences.

United States

Message

What I'm looking for

I'm looking to lead customer service or operations teams where I can improve client experiences, strengthen reporting and workflows, develop employees, and partner across departments to drive retention and service quality.

I'm currently leading customer service at Data Support Company, where I manage client communications, analyze complaint and feedback data, track quotes, and improve reporting accuracy and customer experience.

Previously, I managed operations and member experience at Dogdrop Daycare, improving retention through process optimization, employee training, KPI monitoring, marketing campaigns, and cross-functional collaboration.

At Fitdog Sports Club, I directed client programs, logistics, and operations while retaining 30+ new customers monthly and supporting 500+ existing customers weekly. I introduced scheduling and reporting systems that improved accuracy and efficiency.

Across customer operations, team leadership, and client service, I bring a practical, data-informed approach to improving workflows, service quality, and business results.

Experience

Work history, roles, and key accomplishments

Current

Director of Customer Service

Current

Data Support Company

Dec 2024 - Present (1 year 8 months)

Manage all client communications, analyze customer feedback data to identify trends, and implement process improvements. Track customer quotes and develop monthly performance reports.

Complaint Management Data Analysis Reporting Cross Functional Collaboration CRM Systems Operational Efficiency

General Manager

Dogdrop Daycare

Apr 2024 - Nov 2024 (7 months)

Improved member experience and retention through process optimization and employee training. Managed multi-channel marketing campaigns and monitored performance reports to implement strategic roadmaps.

Leadership Team Supervision Marketing Budget Management Financial Reporting Process Optimization

Director of Activities

Fitdog Sports Club

Feb 2022 - Apr 2024 (2 years 2 months)

Directed client programs, logistics, and operations to ensure quality service and customer satisfaction. Managed staff training and oversaw retention of 30+ new customers monthly and 500+ existing customers weekly.

Program Management Logistics Customer Relationship Management Data Analysis Scheduling Reporting Retention

Customer Coordinator

Fitdog Sports Club

Oct 2021 - Feb 2022 (4 months)

Coordinated between departments to ensure seamless service delivery and resolution of customer issues. Onboarded new clients and handled escalations and feedback.

Coordination Customer Service Onboarding Data Tracking Escalation Management

Executive Assistant

Agency for the Performing Arts

Jun 2019 - Jun 2021 (2 years)

Supported three senior agents, coordinating high-volume communications and client schedules. Maintained meticulous attention to detail while handling information and managing competing priorities.

Executive Support Scheduling Attention To Detail Prioritization