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Eymanee Ford

@eymaneeford

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Experienced Manager with a focus on customer service and operations.

United States

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What I'm looking for

I am looking for a role that values leadership and team development, with opportunities for growth.

I am an experienced and results-driven Manager with over 5 years of proven leadership in customer service, data entry, call center, and virtual assistant roles. My expertise lies in enhancing team performance, improving client satisfaction, and streamlining operations through effective training and task delegation. I thrive in fast-paced environments, maintaining a calm, solution-focused approach while paying attention to detail.

In my recent role as Customer Service Manager at Childcare Network, I supervised a team of support agents, improving communication processes and managing feedback to ensure high satisfaction rates. My experience as a Virtual Assistant Manager at Belay Solutions allowed me to oversee a team supporting executive-level clients, where I honed my skills in task management and productivity tracking. I am passionate about developing my team and fostering an environment of growth and excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Manager

Childcare Network

Jul 2023 - Jul 2024 (1 year)

Supervised a team of support agents delivering top-tier service to parents and families. Streamlined communication processes for better response times. Managed feedback, resolved escalated concerns, and monitored satisfaction rates.

Team Leadership Customer Service Communication Training Conflict Resolution Performance Monitoring

Virtual Assistant Manager

Belay Solutions

Mar 2022 - Jun 2023 (1 year 3 months)

Oversaw a small team of VAs supporting multiple executive-level clients. Assigned daily tasks, managed Google Calendar scheduling, email inboxes, and social media posting. Tracked productivity using Trello and Asana, ensuring all deadlines were met.

Team Management Google Calendar Social Media Management Trello Asana

Call Center Manager

Alorica

Jan 2021 - Feb 2022 (1 year 1 month)

Led 15 agents in an inbound/outbound call center environment serving major retail and tech accounts. Analyzed call metrics to improve handling time and customer satisfaction. Developed scripts, provided coaching, and held weekly performance reviews.

Call Center Operations Team Leadership Performance Analysis Coaching Hiring Scheduling

Data Entry Supervisor

Kelly Services

Jun 2019 - Dec 2020 (1 year 6 months)

Supervised a team handling high-volume data entry for healthcare and finance clients. Implemented data-check protocols to reduce entry errors by 40%. Provided team training on spreadsheet management and record security.

Data Entry Team Supervision Data Quality Spreadsheet Management Record Security Automation