Joseph Paredes
@josephparedes
Customer Support Specialist and team leader focused on dependable client service and efficient operations.
United StatesWhat I'm looking for
I’m a versatile customer support and client-focused professional with hands-on experience across retail, healthcare, food service, and live broadcasting. I’ve supported people directly—handling daily living needs as a home health aide and resolving client inquiries through phone-based customer support.
In customer support roles, I answered calls for Cigna insurance, directed requests to the right pharmacy and departments, and worked remotely Monday through Friday to ensure issues were handled efficiently. I also bring strong operations experience from managing store activity and team performance, including inventory readiness, hiring, training, and maintaining service and safety standards.
I’m especially proud of my leadership background: I managed teams of up to 10 employees, served as a Taco Bell Manager overseeing drive-thru/front operations and training, and later became Program Director at Kbim Roswell FM—hosting live shows, interviewing guests, scheduling content, and promoting engagement. I thrive in roles where I can combine calm communication, problem-solving, and reliable execution to support customers and teams.
Experience
Work history, roles, and key accomplishments
Home Health Aide
JnJ Home Health Care
Apr 2025 - Present (1 year 3 months)
Provided daily support for clients, including cooking, cleaning, and grocery shopping, while fulfilling additional requests to ensure comfort. Worked a consistent five-days-a-week schedule during 30-hour part-time shifts.
Transported riders to destinations and delivered food from restaurants to customers, ensuring timely and reliable service. Maintained safe, customer-focused trips for daily pickup and drop-off needs.
Customer Support Agent
HGS
Aug 2022 - Sep 2024 (2 years 1 month)
Answered Cigna customer support calls, directing inquiries to the pharmacy and other departments to resolve issues efficiently. Delivered phone support remotely on a Monday–Friday schedule.
Cafeteria Server
Fort Bliss Cafeteria
Jun 2022 - May 2023 (11 months)
Set up food service lines, served meals, and sanitized stations to maintain cleanliness and efficient service. Supported dishwashing needs across multiple daily shifts while adhering to scheduled times.
Radio DJ / Program Director
Kbim Roswell FM
Apr 2015 - Jul 2019 (4 years 3 months)
Hosted live radio shows, produced commercials, and ran a Monday–Friday talk and mix-show schedule with interviews from guest speakers. Promoted listener engagement through prize giveaways and advanced to Program Director overseeing show schedules and content.
Team Lead
Sam's Club
Jun 2006 - Oct 2016 (10 years 4 months)
Managed grocery, produce, and tire/battery operations, including inventory oversight and hiring to support smooth store performance. Supervised teams of 4–10 employees during night shifts to prepare for inventory and maintain stock levels.
Taco Bell Manager
Taco Bell
Oct 1997 - Feb 2003 (5 years 4 months)
Managed hiring and training for new associates and ensured compliance with safety standards and operational procedures. Oversaw drive-thru and front order operations and reported sales and inventory numbers to corporate.
Education
Degrees, certifications, and relevant coursework
High school diploma
High school diploma, Upper secondary education
1991 - 1995
Completed upper secondary education and earned a high school diploma in El Paso, Texas from August 1991 to May 1995.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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