Karhyma Flowers
@karhymaflowers
I deliver organized, high-volume customer support across phone, email, chat, and scheduling.
BelizeWhat I'm looking for
I've supported students remotely at Heartsaver-NY Medical Training Center since 2022, handling inquiries, data entry, emails, scheduling, inbound and outbound calls, and website management.
I coordinate student appointments and follow-ups while documenting issues and communicating clearly to resolve them quickly. I keep support operations organized and ensure customers receive timely assistance.
At Monster Connect, I managed high-volume outbound calling—averaging 50+ calls per hour—entered call data, generated management reports, and earned commendations for customer service.
My background also includes travel consulting with the Belize Tourism Board, reception, and sales/customer service. I bring 10 years of customer-facing experience, attention to detail, and a commitment to positive customer experiences.
Experience
Work history, roles, and key accomplishments
Student Support Specialist
Heartsaver-NY Medical Training Center
Jan 2022 - Present (4 years 7 months)
Handles customer inquiries, performs general administrative tasks, and manages the school website. Coordinates student appointments and follow-ups while ensuring timely communication and support.
Remote Agent
Monster Connect
Jan 2021 - Dec 2021 (11 months)
Input call data into the company database and generate reports for management. Managed high volumes of outbound calls, averaging approximately 50+ calls per hour, and received commendations for high levels of customer service.
Travel Consultant
Belize Tourism Board
Jan 2019 - Dec 2021 (2 years 11 months)
Responded to inquiries and transferred calls to the correct department and personnel. Maintained and organized a catalog of tourist information, arranged transportation, and provided excellent service including making outside venue reservations and setting up tours.
Receptionist
Sports Council
Jan 2017 - Dec 2018 (1 year 11 months)
Provided receptionist duties, likely including greeting visitors, answering calls, and performing administrative tasks.
Sales Rep/Customer Service Rep
T Shirt Factory
Jan 2016 - Dec 2017 (1 year 11 months)
Handled sales and customer service responsibilities, likely including assisting customers and processing transactions.
Education
Degrees, certifications, and relevant coursework
University of Belize
Associate of Science, Tourism
Associate of Science in Tourism degree from the University of Belize, completed in 2020.
Tech stack
Software and tools used professionally
Availability
Location
BelizeAuthorized to work in
Job categories
Skills
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