Open to opportunities

Joseph Kc

@josephkc

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Dedicated hospitality professional with strong leadership and customer service skills.

Canada

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated hospitality professional with extensive experience in customer service and team leadership. Currently, I serve as a Hotel Front Desk Supervisor at The Kenrick Hotel, where I coordinate activities across departments, establish work schedules, and ensure exceptional service delivery. My role involves training staff, resolving issues, and maintaining operational efficiency, which has significantly contributed to enhancing guest satisfaction.

Previously, I worked as an Office Administrative Assistant at NCG Management Ltd., where I honed my organizational skills by managing correspondence, maintaining filing systems, and compiling sales data. My experience as a Food Service Supervisor at Jasper’s Waffalato further developed my ability to manage high-pressure situations while ensuring a positive dining experience for guests. I am passionate about fostering a collaborative work environment and am committed to achieving organizational goals through effective teamwork.

Experience

Work history, roles, and key accomplishments

Current

Hotel Front Desk Supervisor

Current

The Kenrick Hotel

Feb 2024 - Present (1 year 6 months)

Coordinated activities with other work units and established work schedules and procedures. Resolved work problems, provided technical advice, and recommended measures to improve productivity and product quality.

Team Coordination Scheduling Problem Solving Technical Support Productivity Improvement Staff Training Customer Service Inventory Management

Office Administrative Assistant

NCG Management Ltd.

Aug 2023 - Jul 2024 (11 months)

Prepared, keyed in, edited, and proofread correspondence, invoices, brochures, reports, and related material. Ordered office and retail store supplies and maintained inventory.

Invoicing Proofreading Inventory Management Data Entry Customer Service Sales Data Reconciliation Payment Processing

Food Service Supervisor

Sawant Holdings Ltd o/a Jasper’s Waffalato

Mar 2022 - Aug 2023 (1 year 5 months)

Supervised and oversaw daily operations of the restaurant during shifts, including cashier, food running, and food service. Operated the point-of-sale system with accuracy and efficiency, handling cash and credit card transactions.

Restaurant Operations Point of Sale Customer Service Inventory Management Staff Training Food Safety Team Leadership

Night Auditor

Banff Jasper Collection by Pursuit o/a Chateau Jasper

Dec 2021 - Apr 2023 (1 year 4 months)

Performed night audit duties as directed by hotel procedures and assisted with night security. Provided the Hotel Manager with reports on unusual occurrences and ensured office areas and the lobby were kept clean.

Night Audit Emergency Response Security Reporting Staff Training Hotel Procedures Customer Service

Restaurant Team Member

Tim Hortons

Jul 2020 - Dec 2021 (1 year 5 months)

Addressed and resolved customer complaints with friendly and level-headed assistance. Handled cash, card, check, gift card, and coupon transactions for customer purchases.

Customer Service Conflict Resolution Inventory Management Team Collaboration

Cashier

The Home Depot

Jun 2020 - Jan 2021 (7 months)

Utilized computer terminals and/or Home Depot portable phones to check inventory, look up orders, and notify customers when products were ready for pick-up. Processed checkout and obtained payment, handling various transaction types.

Inventory Management Order Processing Payment Processing Customer Service Product Pick Up

Marketing Executive - Trainee

V-Guard Industries Ltd.

Mar 2018 - Jan 2019 (10 months)

Handled distributors and dealers, achieving primary and secondary sales targets in the territory. Focused on dealer network management to gain a larger market share.

Dealer Relations Sales Target Achievement Market Share Growth Network Management Sales Strategy Territory Management Business Development Client Relations

Education

Degrees, certifications, and relevant coursework

Lambton College

Post-Graduate Diploma, Business Management (International Business)

2020 - 2021

Completed a Post-Graduate Diploma in Business Management with a specialization in International Business. The program provided in-depth knowledge of global business practices and strategies.

Berchmans Institute of Management Studies

Master of Business Administration, Marketing & Finance

2016 - 2018

Obtained a Master of Business Administration with a dual specialization in Marketing and Finance. The curriculum covered advanced concepts in market analysis, financial management, and strategic business operations.

St. Berchmans College

Bachelor of Commerce, Commerce

2013 - 2016

Earned a Bachelor of Commerce degree, focusing on fundamental business principles and practices. The program provided a strong foundation in accounting, economics, and business administration.