sushant Sharma
@sushantsharma3
Hospitality front office leader who drives guest relations, reservations, and inventory control through data and people skills.
IndiaWhat I'm looking for
I’m a hospitality professional with a hospitality and nutrition graduation, an All India Rank 8th, and a strong drive to “invest in hard work, if you want to be paid well.” My career started with a pre-opening property, which gave me hands-on experience in day-to-day hotel operations across front desk, guest relations, and reservations.
As a Team Leader - Front Office, I took on added ownership while supporting a 450-room 5-star brand. I handled inventory control with a turnaround of 135,000 room nights, coordinated with finance, trained and mentored a team of 14 freshers each quarter, and supervised guest relations with escalation handling—always focused on consistent, excellent service.
Experience
Work history, roles, and key accomplishments
Traveler Service Associate
Expedia Group
May 2023 - Present (3 years 2 months)
Provided traveler service with agency support, mentorship, and guidance, developing skills in people management, leadership, and teamwork; also built understanding of travel from an agency perspective.
Team Leader - Front Office
Hyatt Regency Gurgram
Mar 2022 - Sep 2022 (6 months)
Led the Front Office team at a 450-room 5-star brand, taking on responsibilities including inventory control, team training, and coordination across operations.
Personal Butler
Hyatt Regency Dharamshala Resort
Jul 2019 - Nov 2021 (2 years 4 months)
Provided personal guest services as a Personal Butler at a pre-opening hospitality property.
Front Desk Officer
Hyatt Regency Dharamshala Resort
Jul 2019 - Nov 2021 (2 years 4 months)
Worked at a pre-opening hospitality property, gaining experience through day-to-day front desk operations as a Front Desk Officer.
Reservations
Hyatt Regency Dharamshala Resort
Jul 2019 - Nov 2021 (2 years 4 months)
Handled reservations as part of pre-opening property operations, supporting the day-to-day booking process.
Guest Relations
Hyatt Regency Dharamshala Resort
Jul 2019 - Nov 2021 (2 years 4 months)
Supported guest relations at a pre-opening hospitality property, contributing to guest experience during hotel operations.
Industrial Training
ITC Grand Central
Nov 2017 - Mar 2018 (4 months)
Completed industrial training at ITC Grand Central, receiving a letter of appreciation for dedication, work excellence, consistency, punctuality, and attendance.
Education
Degrees, certifications, and relevant coursework
Dr. Ambedkar Institute of Hotel Management
Hospitality and Nutrition
Activities and societies: All India Rank 8th; first prize in photography competition; member of editorial board for college magazine; member of Feed the planet initiative.
Completed graduation in hospitality and nutrition at Dr. Ambedkar Institute of Hotel Management.
Alliance Française de Chandigarh & Delhi
DELF B1, French Language
2018 - 2019
Completed a DELF B1 (French B1 level) language course at Alliance Française de Chandigarh & Delhi from March 2018 to June 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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