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Omkar Manohar

@omkarmanohar

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Duty Manager with 6 years of hospitality front-office expertise improving guest satisfaction.

India

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What I'm looking for

I want a long-term hospitality career with real growth opportunities. I’ll bring my professional skills into a stable, dynamic workplace, solving problems creatively while delivering consistently exceptional guest service.

I’m a front-office hospitality professional with 6 years of dedicated experience, focused on directing daily operations, handling guest inquiries, and refining operational procedures. I’m known for a strategic approach that improves guest satisfaction while keeping service seamless and exceptional.

In my current role as Duty Manager at Novotel Mumbai JuhuBeach, I manage daily front office operations to maximize efficiency and ensure guests receive prompt attention. I also supervise and guide new employees to strengthen their understanding of job responsibilities, while efficiently handling front office tasks and addressing inquiries.

Earlier, I supported front office operations for pre-opening work at Navi Mumbai Marriott Hotel, where I helped establish and implement front desk procedure and guest service standards as per BSA (Brand Standard Audit). At JW Marriott Marquis Hotel in Dubai, I handled Executive Lounge service for Marriott Elite Membership guests, including room allocation, back-to-back arrival handling, check-in/check-out, billing preparation, and lounge buffet coordination—along with maintaining weekly forecast responsibilities.

I’ve consistently contributed to service quality across brands, earning recognition such as “High Note” feedback and top-achiever style appreciation. My goal is to build a long-term career in hospitality by bringing strong operational discipline, guest-first thinking, and creative problem-solving to a stable, dynamic workplace.

Experience

Work history, roles, and key accomplishments

Current

Duty Manager

Current

Novotel Mumbai Juhu Beach

Nov 2024 - Present (1 year 8 months)

Manage front office operations to improve guest satisfaction, handling guest inquiries and coordinating daily workflow among staff. Supervise and guide new employees to support consistent guest service.

Staff Supervision Team Coordination

Front Office Executive

Navi Mumbai Marriott Hotel

Jun 2024 - Nov 2024 (5 months)

Assisted in setting up front office operations for a pre-opening hotel environment. Established and implemented front desk procedures and guest service standards aligned with brand standards, and trained new staff.

Guest Service

Executive Lounge Agent

Jw Marriott Marquis Hotel

Jul 2022 - May 2024 (1 year 10 months)

Handled executive lounge guest relations for Marriott Bonvoy Elite members, including room allocation and managing back-to-back arrivals. Processed check-in/check-out and prepared departure bills, while supporting lounge buffet and elite reception activities.

Executive Lounge Service Marriott Bonvoy Elite Member Handling Check Out Billing Guest Relations Lounge Buffet Support

Front Office Associate

Radisson Blu Hotel & Spa, Nashik

Nov 2021 - Jun 2022 (7 months)

Supported front office operations including day closing, batch settlement, and blocking rooms for upcoming arrivals. Handled check-ins and check-outs, managed guest queries, and answered phone calls.

Batch Settlement Room Blocking Check Out