Amiroj pabla
@amirojpabla
Customer Service and Operations Professional with over five years of experience in collections, hospitality, retail, and beauty industries.
IndiaWhat I'm looking for
I’m a Customer Service and Operations Professional with over five years of experience in collections, hospitality, retail, and beauty industries. I focus on customer relationship management, payment resolution, complaint handling, and delivering exceptional service in fast-paced environments.
In collections, I contact customers by phone and email to resolve outstanding balances and negotiate payment arrangements. I investigate account disputes, maintain accurate records and account documentation for compliance, and support customers with billing inquiries while staying empathetic and professional.
In hospitality, I’ve supervised front desk and overnight hotel operations, ensuring efficient daily operations and compliance with company policies. I conduct daily financial audits, prepare accurate revenue reports, resolve guest concerns, manage schedules, and support staff training, onboarding, and performance.
Across industries, I combine strong communication and problem-solving with administrative support, cash handling, data entry, and inventory management. I’m proficient in Microsoft Office and Google Workspace, along with CRM systems, and I’m known for accurate record management, team leadership, and dependable execution.
Experience
Work history, roles, and key accomplishments
Contacted customers by phone and email to resolve outstanding balances and negotiate payment arrangements. Investigated account disputes, maintained compliant customer records, supported billing inquiries, and assisted with onboarding and training new employees.
Front Desk Supervisor
Super 8 Hotel
Jul 2025 - Nov 2025 (4 months)
Supervised front desk operations to ensure efficient daily hotel operations and coordinated with housekeeping and maintenance teams to deliver guest service. Supported staff scheduling, training, performance management, and handled administrative duties, inventory, and guest concerns.
Night Auditor Supervisor
Super 8 Hotel
Feb 2023 - Jun 2025 (2 years 4 months)
Supervised overnight hotel operations and ensured compliance with company policies while resolving guest concerns professionally. Conducted daily financial audits and prepared accurate revenue reports, managed overnight staff schedules, and maintained accurate financial and operational documentation.
Front Desk Representative
Super 8 Hotel
Sep 2022 - Jan 2023 (4 months)
Processed guest check-ins and check-outs and managed reservations, payments, and guest inquiries. Delivered exceptional customer service while maintaining accurate guest records and building positive guest relationships.
Sales Associate
Winners
Jul 2021 - Dec 2021 (5 months)
Assisted customers with product selection and inquiries and processed transactions accurately. Maintained merchandise displays and inventory standards while balancing daily cash reports to support an excellent shopping experience.
Beauty Sales Associate
Sugar Cosmetics
Dec 2020 - Jun 2021 (6 months)
Assisted customers with product recommendations based on individual needs and built strong customer relationships through personalized service. Maintained inventory and merchandising standards and collaborated with team members to achieve sales goals.
Education
Degrees, certifications, and relevant coursework
St. Clair College
Diploma (Honours), Hospitality – Hotel and Restaurant Management
Completed a Diploma in Hospitality – Hotel and Restaurant Management (Honours), graduating in August 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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