Joseph JohnJJ
Open to opportunities

Joseph John

@josephjohn

Dynamic customer service representative with over 3 years of experience.

Nigeria

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

I am a dynamic and dedicated customer service representative with over three years of experience in providing exceptional support to customers. My proficiency in handling inquiries and resolving issues with tailored solutions has consistently ensured customer satisfaction while maintaining high standards of service. I excel in oral and written communication, fostering positive relationships with clients and enhancing their overall experience.

In my current role at BDG Roads and Travels, I manage customer inquiries and complaints, providing timely and effective solutions while maintaining accurate records of customer interactions. Previously, as a Customer Support Associate at MEJAKSON Enterprise, I responded to customer emails and phone calls, assisting with product information and troubleshooting issues. My commitment to building trust and loyalty among customers has been a key driver of my success in the field.

Experience

Work history, roles, and key accomplishments

BT
Current

Customer Service Representative

BDG Roads and Travels

Sep 2021 - Present (3 years 9 months)

Dynamic customer service representative with over 3 years of experience managing inquiries and complaints. Skilled in providing timely solutions and maintaining accurate records of customer interactions. Handles over 200+ calls daily and engages with customers via live chat.

Education

Degrees, certifications, and relevant coursework

RP

Ronik Polytechnic

Higher National Diploma, Business Administration

2015 - 2017

Developed skills in communication, customer relations, and business operations.

Tech stack

Software and tools used professionally

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