I am a focused and dedicated customer service representative with over 3 years of experience. I have a strong track record of providing unsurpassed support to demanding customers, consistently improving numbers, and enhancing knowledge. My excellent interpersonal skills have helped me build positive professional relationships, resulting in recurring business and guaranteed customer satisfaction.
In my current role as a Customer Service Representative at Product Disposal, I process inbound customer calls, provide information on service or product upgrades, and record inquiries and complaints within the internal database. I offer current and accurate advice on optional solutions for customer concerns, which has boosted monthly sales revenue by skillfully promoting diverse product and service options.
Prior to this, I worked at BDG Roads and Travels as a Customer Service Representative. In this role, I processed inbound customer calls, provided information on service or product upgrades, and advised customers on availability, pricing, and location of products. I maintained excellent client satisfaction by providing in-depth support and assisting customers with additional retail services.
