I've supported customer service and sales operations at CCK Global, handling inbound and outbound calls, resolving enquiries, qualifying leads, scheduling callbacks, and maintaining CRM records while meeting performance targets.
As a freelance remote virtual assistant, I manage emails, calendars, appointments, customer enquiries, data entry, internet research, document preparation, and administrative coordination. I also annotate, review, and transcribe data accurately while meeting quality requirements and deadlines.
I've promoted Safaricom products, supported HR and customer service at Kenya Power & Lighting Company, managed social media for a fashion business, and assisted retail customers with sales and stock operations.
