Albert Ouma
@albertouma
I manage customer calls, resolve concerns, generate leads, and deliver seamless support experiences.
KenyaWhat I'm looking for
I've supported customers at CCI Kenya by managing inbound and outbound calls, handling engagements, identifying needs, answering questions, and solving problems.
At Airtel Kenya, I generated leads, opened accounts, and built product knowledge. I also completed Upwork work involving audio and video transcription, typing, formatting, editing, proofreading, and meeting deadlines.
I'm trained in renewable energy and bring customer relationship management, call center operations, data entry, communication, and time management skills to customer-facing and administrative work.
Experience
Work history, roles, and key accomplishments
Enumerator
Ministry of Labour, ESR
Nov 2024 - Dec 2024 (1 month)
Administered and filled questionnaires, and engaged families for data collection.
Energy Engineer
CCI
Mar 2022 - Mar 2024 (2 years)
Managed inbound and outbound calls, handled customer engagements, and identified customer needs to answer questions and solve problems.
Listened to audio/video files, typed and formatted content, edited and proofread documents, and met deadlines.
Sales Representative
Airtel
Dec 2019 - Aug 2020 (8 months)
Generated leads, opened accounts, and provided product knowledge to customers.
Education
Degrees, certifications, and relevant coursework
Kirinyaga University
Bachelor of Technology, Renewable Energy
Pursued a Bachelor of Technology in Renewable Energy at Kirinyaga University.
Availability
Location
KenyaAuthorized to work in
Website
storyclinteller.odoo.comJob categories
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