At Axa Mansard, I handled 100–250 customer calls daily and resolved 90–95% of inquiries on first contact. I also supported customers over email and WhatsApp.
I logged interactions and case updates in Zendesk, processed claims-related information, and verified documentation while handling sensitive customer data carefully.
At Medplus Pharmaceuticals, I made 50–80 calls daily and gave prospective and existing customers accurate product, pricing, and approval information.
At The George Group, I supported guest interactions, resolving booking errors, service complaints, and billing disputes. I recorded guest requests and feedback in CRM and booking software, and escalated unresolved issues to supervisors and departments.
