Jerome Sanchez
@jeromesanchez
Customer support professional at Blue Cross Blue Shield handling healthcare benefits and claims inquiries.
PhilippinesWhat I'm looking for
At Blue Cross Blue Shield, I supported members with healthcare insurance inquiries, benefits information, eligibility verification, and coverage concerns. I also helped members understand claims, deductibles, copayments, coinsurance, and out-of-pocket expenses.
I handled sensitive member information confidentially and followed established privacy procedures while providing solution-oriented support.
At iQor, I delivered technical support for T-Mobile customers and recommended relevant plans, upgrades, and add-on services based on their needs.
At Alorica, I assisted Barclays customers with banking inquiries, account concerns, transactions, and product information, following security verification procedures and company policies.
Experience
Work history, roles, and key accomplishments
Assisted members with healthcare insurance inquiries, benefits information, eligibility verification, and coverage-related concerns. Supported members with claims-related inquiries and handled sensitive information with confidentiality.
Delivered technical support while identifying opportunities to upsell products and services based on customer needs. Promoted relevant plans, upgrades, and add-on services to increase sales and enhance customer satisfaction.
Banking Representative
Barclays
Oct 2022 - Sep 2023 (11 months)
Assisted customers with banking inquiries, account concerns, and general financial services. Provided information about banking products, transactions, and account-related issues while following security verification procedures.
Education
Degrees, certifications, and relevant coursework
University of Perpetual Help System Dalta
High School Diploma, Humanities and Social Science
Graduated in 2021 with a focus on Humanities and Social Science.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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