Open to opportunities

Joseph Caparos

@josephcaparos

Message

Dedicated associate eager to contribute and grow in any role.

Philippines

Message

What I'm looking for

I am looking for a role that allows me to leverage my customer service skills while providing opportunities for professional growth and development.

I am a dedicated professional with a Bachelor of Science in Business Administration, majoring in Financial Management from St. Peter's College of Ormoc. My educational background has equipped me with a solid foundation in business principles, which I have applied in various customer service roles.

Throughout my career, I have gained valuable experience in customer service and content moderation. At UGG Australia Classic, I efficiently processed customer purchases and handled returns, ensuring accuracy and customer satisfaction. My time at Alorica and Wipro allowed me to manage social media platforms and review content, where I honed my skills in communication and problem-solving.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

UGG Australia Classic

Jan 2023 - Jan 2024 (1 year)

Processed customer purchases through the register, ensuring accuracy in pricing and transactions. Handled returns, exchanges, and refunds in accordance with store policies.

Customer Service Problem Solving

Content Moderator

Alorica Philippines Inc.

Jan 2020 - Jan 2022 (2 years)

Managed social media platforms and responded to user inquiries with high quality, speed, empathy, and accuracy. Identified inefficiencies in workflows and suggested solutions.

Social Media Management Customer Support Workflow Optimization Communication Problem Solving

Content Moderator

Wipro Philippines

Sep 2018 - Jan 2020 (1 year 4 months)

Reviewed videos and handled multiple accounts while reviewing weekly reports.

Review Account Management Reporting Time Management

On The Job Trainee

Land Bank of the Philippines

Jan 2018 - Feb 2018 (1 month)

Worked with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed.

Teamwork Customer Service Time Management Banking Operations

Education

Degrees, certifications, and relevant coursework

St. Peter's College of Ormoc

Bachelor of Science, Financial Management

2014 - 2018

Bachelor of Science in Business Administration majoring in Financial Management, focusing on the principles of finance, investment strategies, and financial analysis.