Open to opportunities

joseph aquino

@josephaquino

Client Service and Implementation Manager who blends web, SEO, and technical development to deliver reliable client onboarding and growth.

Philippines

Message

What I'm looking for

I’m looking for a role where I can own client onboarding and implementation end-to-end, pair strong technical troubleshooting with web/SEO execution, and continuously improve processes through documentation, QA, and automation in a collaborative team.

I’m a Client Service and Implementation Manager with international remote experience, focused on end-to-end onboarding, implementation planning, and dependable post-launch support. I build strong client relationships through proactive communication, training, and hands-on troubleshooting.

I also bring deep hands-on digital and technical capability: I’ve led website and marketing work across SEO, landing pages, website speed optimization, and WordPress troubleshooting, while coordinating with design and technical teams for accurate delivery. In parallel, I develop and maintain JavaScript applications and integrations, document workflows, and help reduce tech debt.

My professional ethos is continuous improvement—building SOPs and documentation, tracking progress and deadlines, and identifying process inefficiencies to enhance service quality. I’m at my best when I can connect client needs to practical solutions, automate where it helps, and keep delivery smooth from kickoff to launch.

Experience

Work history, roles, and key accomplishments

Current

Client Service & Implementation

Current

Parrot Digital

Apr 2025 - Present (1 year 2 months)

Led end-to-end onboarding and implementation of client email signature solutions across Google Workspace and Microsoft 365, coordinating design/technical teams and delivering post-launch QA and training. Served as primary client point of contact, managing timelines, troubleshooting deployments, and improving onboarding SOPs.

Client Onboarding Email Signature Google Workspace Microsoft 365 Client Relationship Management Project Planning QA Testing Technical Troubleshooting

Lead Technical Developer

Claimo

Nov 2025 - Apr 2026 (5 months)

Built and maintained JavaScript applications and integrations, scheduling workflows and performing outcome-based testing to prevent issues. Documented 'as-is' processes, tracked technical debt, provided IT support and CRM platform customizations, and supported the CTO with remote automation and process improvement projects.

JavaScript Workflow Automation Technical Documentation Technical Debt Management

SEO & Web Developer

Virtual Office Angels Pty. Ltd.

Jan 2022 - Feb 2026 (4 years 1 month)

Optimized copy and landing pages for SEO, improving on-page/off-page performance and website speed. Managed Google Ads and backlink outreach, handled technical support for PC and email clients (Outlook/Thunderbird), maintained website and email security, and supported content with keyword guidance.

SEO Optimization Landing Page Optimization Google Ads Management HTML CSS JavaScript GTmetrix Backlinks Technical Support (Outlook Thunderbird)

Head of Digital Marketing

Enroutedriving.co.uk

May 2024 - Jan 2026 (1 year 8 months)

Created and developed four websites for UK driving-school use, ensuring responsive UI/UX and delivering on-page/off-page SEO and speed optimizations. Implemented analytics (Google Console/Analytics), connected Gravity Forms to Zoho CRM via Zoho Flow, automated workflows with Zapier, and troubleshot WordPress issues including redirects and performance.

WordPress Development Off Page SEO Website Optimization Gravity Forms Zoho CRM Zoho Zapier UX Optimization Responsive Design

Web Developer (SEO)

Baseplay Tennis Academy

Apr 2024 - Dec 2024 (8 months)

Revamped the tennis academy website with on-page/off-page SEO and speed optimizations, troubleshooting site/server issues and maintaining plugins and backups. Wrote SEO-focused article content and increased monthly traffic from 200 to 800 clicks.

On Page SEO Website Optimization Backup And Plugin Updates

Web Developer (SEO & Ads)

Airdriemoving.com

Feb 2024 - Dec 2024 (10 months)

Redesigned and optimized three moving company websites with on-page/off-page SEO and website speed improvements. Implemented Google Ads, migrated staging to live, integrated a chat ticket support system, set up Mailchimp email campaigns, and handled backups, plugins, and responsive mobile updates.

SEO Optimization Google Ads Chat Ticket Integration Mailchimp Responsive Design Photo Editing

Mailbox Monitor & IT Staff

Knowledge Growth Support Ltd.

Nov 2011 - Dec 2024 (13 years 1 month)

Managed client inquiries and mailbox monitoring, assigning documents to editors and handling issue resolution and process documentation. Used Google Sheets/Drive, Slack/Google Chat, and Zoho Creator/Zoho CRM to update client records, troubleshoot database issues, and support continuous process improvements and invoicing.

Mailbox Monitoring Process Improvement Google Sheets Zoho Creator Zoho CRM Troubleshooting Databases Invoicing

Web Developer / Webmaster

L&F Digital Marketing Agency

May 2023 - Nov 2023 (6 months)

Provided ongoing web development and maintenance for multiple client sites using Divi, Elementor, Oxygen, WPBakery, Avada, and WordPress builders, including troubleshooting, plugin updates, and site speed re-optimization. Managed osTicket support queues, set up SMTP/IMAP and Cloudflare/cPanel, supported forms and memberships (Gravity Forms, MemberPress), and created email campaigns (Sendy, Mailchi

WordPress Maintenance OsTicket Gravity Forms MemberPress Subscriptions Email Campaigns Web Security

Web Developer & VA

Blackford Centre

Sep 2018 - Dec 2022 (4 years 3 months)

Handled real-time customer inquiries via Tawk.to and produced marketing assets including videos, PowerPoint presentations, social media banners, and logos. Updated WordPress course modules using Filezilla/Cpanel/Plesk, built pages and automations (Drip campaigns with Arigato Pro/Sendy, autoresponders, redirects), and supported usability improvements using Elementor/CSS and LearnDash.

FileZilla Drip Campaigns (Arigato Pro Sendy)Autoresponders LearnDash