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James Constantine Yap

@jamesconstantineyap

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I manage WordPress, GA4/GTM, and CRM operations that improve SaaS onboarding and web performance.

Philippines

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What I'm looking for

I'm looking for a role where I can connect WordPress, analytics, CRM operations, and client onboarding to improve data quality, web performance, and customer outcomes.

At NimbusRX, I managed WordPress infrastructure, GA4 and Google Tag Manager conversion tracking, and CRM data flow for a SaaS pharmacy platform. I also led client onboarding, technical training, product demonstrations, and technical escalations.

Previously, I led WordPress support at WP Engine, improving enterprise site performance, security, SEO, and analytics implementations while mentoring support agents. My background also includes domain, DNS, hosting, email, and WordPress support for SMB and business clients.

Experience

Work history, roles, and key accomplishments

Technical Manager – SaaS

NimbusRX

Jan 2024 - Dec 2025 (1 year 11 months)

Managed WordPress infrastructure and GA4/GTM implementations for a SaaS pharmacy platform. Provided CRM administration and led client onboarding, product demos, and technical training.

WordPress GA4 Google Tag Manager Conversion Tracking Meta Tags CRM Administration Actionstep GoHighLevel SaaS Onboarding Technical Training KPI Tracking Documentation

WordPress Support Lead

WP Engine

Jan 2022 - Dec 2024 (2 years 11 months)

Led a WordPress support team for enterprise clients, handling GA4/GTM setup, technical SEO, and CRM integrations. Managed backups, security audits, and performance optimization, and mentored junior agents.

WordPress GA4 Google Tag Manager Technical SEO Meta Tags CRM Integration Team Leadership Security Audits Performance Optimization Mentorship Zendesk

Customer Success Specialist

Newfold Digital

Jan 2021 - Dec 2022 (1 year 11 months)

Provided technical support for hosting and domain services, including domain registration, DNS management, and email setup, to SMB clients. Delivered website management guidance to reduce repeat contacts and maintain high CSAT.

Technical Support Hosting Domain Management DNS Email Setup Customer Success CSAT

Domain & Hosting Support Specialist

Dreamscape Networks

Jan 2020 - Dec 2021 (1 year 11 months)

Managed domain registration, transfer, and renewal processes, and configured DNS records. Installed and optimized WordPress sites, providing tier-1/tier-2 support with SLA adherence.

Domain Management DNS WordPress Web Hosting Technical Support SLA