Chizoba Odiru

Currently managing prepaid card complaints and inquiries, coordinating with teams to resolve transaction issues, and onboarding banks to the platform. Skilled in analyzing customer complaint data to report trends.

Led a team to handle customer complaints, developed solutions for service delivery, and monitored response times. Prepared reports on customer complaints to enhance satisfaction.

Supervised consultants in the customer contact center, ensuring quality service delivery and conducting performance reviews. Monitored communications for quality assurance.

Evaluated agent performance across various communication channels and provided coaching to enhance customer service standards.

Handled self-service requests and processed bulk payments while managing account reconciliations and PIN resets.

Onboarded new customers, promoted banking products, and resolved complaints related to digital banking channels.

Managed customer accounts and ensured the accuracy of customer data for accessibility and processing.

Managed documentation and logistics, assisted in meeting preparations, and handled clerical functions.

Completed a Bachelor of Science in Business Administration, focusing on key principles of business management, marketing strategies, and organizational behavior.

Achieved a Higher National Diploma in Marketing, emphasizing marketing techniques, consumer behavior, and business communication.

Obtained an Ordinary National Diploma in Marketing, covering foundational marketing concepts and practices.