Open to opportunities

Jose Pablo Umaña

@josepabloumaa

Message

Project Manager and Scrum Master specializing in IT, security, and service integration.

Costa Rica

Message

What I'm looking for

I seek a leadership role in IT project management or Scrum Mastering at a collaborative, security-minded company where I can drive service integration, incident resolution and continuous improvement.

I am a Project Manager and Scrum Master with over 20 years in IT, including 10 years focused on IT and security support and two years handling major incidents for multinational accounts. I lead cross-functional teams to deliver projects on time, improve processes, and ensure SLA compliance while applying ITIL and Agile practices.

I hold IBM project certifications and cybersecurity training and have hands-on technical experience across Windows, macOS, networking, SAP HANA, AS400, and cloud deployments. I drive service integration, incident resolution, and continuous improvement to boost customer satisfaction and operational resilience.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

GFT

Lead projects to deliver on time, within scope and budget, collaborating with cross-functional teams to deliver data-driven solutions in the financial and analytical space.

Project Management Agile Scrum Stakeholder Management ITIL Change Management Risk Management Team Leadership

IPC Lead Network and Edge

IBM / Kyndryl

Mar 2024 - Aug 2024 (5 months)

Led network and edge incident, problem, and change management to restore services rapidly and reduce recurrence across business-critical systems.

Incident Management Problem Management Change Management ITIL Network Operations Root Cause Analysis Service Recovery

Scrum Master

Cyracom

Jan 2023 - Jan 2024 (1 year)

Facilitated Scrum adoption and coached IT teams through a department-wide agile transformation, removing impediments and improving team productivity.

Scrum Facilitation Continuous Improvement Sprint Planning Jira

Service Integration Lead

IBM

Jun 2019 - Aug 2023 (4 years 2 months)

Enabled cross-squad integration for global service delivery, streamlined handoffs and drove continual squad evolution to improve cost-efficiency and integration.

Integration Services Service Delivery Process Improvement Stakeholder Management ITIL

System Administrator

IBM

Jun 2019 - Jun 2020 (1 year)

Built and supported servers across US and AUS locations for the zCloud account, performing patching, upgrades, monitoring and incident resolution.

Patching Monitoring Incident Management ZCloud Remote Support

Cloud Project Manager

IBM

Jan 2014 - Jun 2019 (5 years 5 months)

Managed end-to-end CMS and SAP HANA cloud projects, coordinating sales, deployments, provisioning and operations handover to meet delivery dates and client requirements.

Project Management Deployment Data Provisioning Client Communication Escalation Management Team Leadership

Major Incident Owner

IBM

Jan 2013 - Jan 2014 (1 year)

Owned major incidents for the CEMEX account, led night-shift escalation resolution globally and ensured incident process execution within SLAs.

Escalation Management Night Shift Leadership Incident Response SLA Management Root Cause Analysis Communication

IPC Lead

Kyndryl

Jan 2024 - Present (1 year 8 months)

Defined IPC architecture and led implementation of sockets, message queues and shared-memory solutions, troubleshooting and optimizing communication for performance, reliability and security.

Sockets Message Queues Shared Memory Performance Optimization Troubleshooting Documentation