RUramsergio User
@ramsergiouser
Experienced Project Manager and IT Delivery Manager driving project success.
Costa RicaWhat I'm looking for
I am an experienced Project Manager and IT Delivery Manager with a strong background in managing complex projects across various industries. My career has been defined by my ability to lead teams effectively, manage budgets, and ensure project success through strategic planning and problem-solving skills. I thrive on driving project objectives, improving service delivery, and fostering team engagement.
Throughout my tenure at Kyndryl Corporation, I have successfully led projects for major clients such as Universal and Florida Power & Light. My role involved acting as a liaison between project teams and stakeholders, ensuring transparent communication and managing cost controls. I have implemented continual improvement activities that have enhanced service quality and efficiency, demonstrating my commitment to excellence in project management.
With a solid foundation in IT and a Bachelor in Business Administration, I possess a unique blend of technical and managerial skills. I am passionate about leveraging my expertise to drive organizational success and am always eager to embrace new challenges that allow me to grow professionally.
Experience
Work history, roles, and key accomplishments
Project Manager
Kyndryl Corporation
Sep 2021 - Jan 2025 (3 years 4 months)
Led projects for major accounts including Universal and Florida Power & Light. Acted as a liaison between teams and stakeholders, managing budgets and ensuring project success through effective communication and strategic planning. Oversaw project services activities and implemented continual improvement activities to enhance service quality.
Service Integration Leader
Kyndryl Corporation
Nov 2016 - Oct 2021 (4 years 11 months)
Managed day-to-day service delivery for integrated delivery pools, ensuring quality and compliance. Coordinated problem and change processes, participated in Disaster Recovery exercises, and led daily huddles to address account issues.
Unix Server Support & Application Support Team First Line Manager
IBM Corporation
Feb 2016 - Nov 2016 (9 months)
Managed team escalations and internal projects related to server and application support. Conducted performance reviews and ensured service levels were met.
IT EUS Manager
IBM Corporation
Dec 2014 - Feb 2016 (1 year 2 months)
Coordinated IT projects for internal departments, managing escalations and implementing new processes to maintain high SLA performance.
IT EUS Teamlead
IBM Corporation
Mar 2014 - Dec 2014 (9 months)
Managed IT helpdesk escalations and coordinated projects for internal departments, ensuring effective communication with third-party specialists.
System Compliance Services Teamlead
IBM Corporation
May 2013 - Mar 2014 (10 months)
Oversaw compliance metrics and health checking processes, ensuring audit readiness and support for multiple accounts.
Team Lead – Business Analyst and Reporting Team
Hewlett-Packard Corporation
Jan 2011 - May 2013 (2 years 4 months)
Clarified business requirements and generated metrics for IT and support teams, managing team escalations and schedules.
USPS Support
Hewlett-Packard Corporation
Jun 2007 - Jan 2011 (3 years 7 months)
Provided proactive event monitoring and mailbox support, ensuring compliance with U.S. Postal Account requirements.
Payouts in Charge
Abacus Tech
Dec 2005 - Apr 2007 (1 year 4 months)
Managed customer inquiries and complaints, focusing on service requests and fraud prevention.
Education
Degrees, certifications, and relevant coursework
Universidad Hispanoamericana
Bachelor in Business Administration, Business Administration
2005 - 2009
Bachelor in Business Administration with a focus on Finances.
CCCN
English Speak Program, Language Studies
2003 - 2004
Participated in the English Speak Program to enhance English language skills.
Universidad de Costa Rica
Two years in Business Administration, Business Administration
1997 - 1998
Completed two years of studies in Business Administration.
Conservatorio Castella
Bachelor in Medium Education, Education
1996 - 1996
Earned a Bachelor in Medium Education.
Conservatorio de Castella
Technical Degree in Art – Paint, Art
1996 - 1996
Obtained a Technical Degree in Art with a specialization in Painting.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
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