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Mariano Soto

@marianosoto1

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Web Project Manager at WhiteLabelMD coordinating 16 client accounts from onboarding through website launch.

Costa Rica

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At WhiteLabelMD, I coordinate website delivery for 16 concurrent client accounts, from onboarding through launch readiness and go-live. I’m the primary client contact for requirements, updates, and design change requests.

I coordinate developers, designers, and backend stakeholders to track dependencies and resolve blockers. I also check websites for requested design changes, product listings, medication information, pricing, and backend readiness.

Previously, I managed technical investigations and response coordination at 3M, and worked in security operations and account management at Citrix / Cloud Software Group and IBM. My experience includes enterprise security analysis, incident triage, client communication, and service delivery.

Experience

Work history, roles, and key accomplishments

Current

Project Manager / Account Manager

Current

WhiteLabelMD

Jan 2026 - Present (9 months)

Manage 16 concurrent client accounts, coordinating website delivery from onboarding through launch readiness and go-live. Act as primary client contact for requirements, status updates, and design change requests.

ClickUp Slack Microsoft 365 Web QA Client Onboarding Account Management Cross functional Team Coordination Project Tracking Blocker Management Stakeholder Communication Change Requests Backend Configuration Technical Escalation

Senior Security / SOC Analyst

Mar 2024 - Mar 2026 (2 years)

Managed time-sensitive technical investigations and coordinated response activities across security and IT stakeholders. Documented findings, communicated priorities, and drove issues toward resolution in a large enterprise environment.

Security Incident Management Technical Investigation Stakeholder Communication Documentation Incident Response Microsoft Defender Microsoft Sentinel Splunk QRadar Crowdstrike

Account Manager

IBM

Jan 2018 - Dec 2020 (2 years 11 months)

Supported enterprise account relationships and coordination between customers and internal service teams. Managed client communication, issue escalation, and follow-up to support service delivery.

Account Management Client Communication Issue escalation Service Delivery Coordination

Security Analyst

IBM

Jan 2015 - Dec 2018 (3 years 11 months)

Performed technical analysis, incident triage, and documentation within enterprise security operations.

Security Analysis Incident Triage Documentation Security Operations

Security Operations

Citrix / Cloud Software Group

Coordinated technical investigations, escalations, and stakeholder communication in a distributed enterprise setting. Supported operational consistency through structured analysis, documentation, and follow-through on remediation actions.

Security Operations Technical Investigation Escalation Management Stakeholder Communication Documentation remediation