Looking for a job

Jose Ortega

@joseortega1

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Bilingual Customer Service Specialist who turns customer interactions into loyalty, retention, and measurable results.

Colombia

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What I'm looking for

I’m currently open to opportunities in Customer Service, Customer Support, and Customer Success, where I can solve problems, guide customers, and deliver fast, clear support that improves satisfaction, retention, and growth.

I’m a Bilingual Customer Service Specialist (Spanish/English B2) focused on delivering exceptional customer experiences. I help businesses turn customer interactions into loyalty, retention, and results by combining clear communication, problem solving, and sales support in every conversation.

In my recent role at AXA Asistencia S.A., I provided support via chat, email, and phone, handled inquiries, complaints, and requests, and supported retention by delivering personalized solutions. I rely on active listening, conflict resolution, and CRM tools to resolve issues quickly, maintain accurate records, and meet performance and response-time targets—always aiming to benefit both the customer and the business.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

AXA Asistencia S.A

Feb 2025 - Feb 2025 (0 months)

Provided customer support via chat, email, and phone, resolving inquiries, complaints, and requests with active listening and problem-solving. Maintained accurate CRM records and supported retention and sales by identifying customer needs and recommending suitable products/services.