jose Hernandez
@josehernandez
I improve customer service and operations through issue resolution, accurate documentation, and team coordination.
United StatesWhat I'm looking for
At Perricone Juice, I coordinate daily operations, assign work, resolve process issues, and maintain accurate records that support accountability and decision-making.
I monitor workflow, improve efficiency and consistency, review work against policies and quality standards, and train employees on procedures, safety, and performance expectations.
Previously at FedEx Ground, I delivered packages while resolving customer concerns, verifying package information, maintaining delivery records, and adapting to changing routes and schedules.
My customer-facing experience at Banana Republic strengthened my ability to answer product questions, process transactions accurately, and create a helpful shopping experience. I'm eager to bring a solutions-focused, customer-first approach to a Customer Service Specialist role.
Experience
Work history, roles, and key accomplishments
Operations Manager
Perricone Juice
Jan 2022 - Present (4 years 8 months)
Coordinate daily operations, assign work, and follow up with employees and internal teams to keep priorities on track. Identify operational issues, investigate problems, and implement corrective action to resolve process and performance concerns.
Education
Degrees, certifications, and relevant coursework
Beaumont High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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