Open to opportunities

Akia Prince

@akiaprince

Message

I streamline logistics, delivery operations, and customer service teams at Federal Express.

United States

Message

What I'm looking for

I'm looking to lead operations, logistics, or customer service teams where I can improve delivery processes, develop people, strengthen cross-functional execution, and drive continuous operational improvement.

I've built my career at Federal Express, progressing from Courier Driver to Operations Manager, Customer Service Manager, and Senior Manager.

I lead cross-functional teams to streamline package delivery, optimize transportation and distribution networks, and execute projects within timeline and budget constraints.

I've managed logistics and supply chain processes, daily package handling, workforce scheduling, quality standards, audits, and operational procedures.

I also develop training programs, conduct performance reviews, mentor team members, resolve escalated customer concerns, and improve communication through employee recognition practices.

Experience

Work history, roles, and key accomplishments

Senior Manager

Federal Express

Feb 2025 - Aug 2026 (1 year 6 months)

Led cross-functional teams to streamline package delivery processes and coordinated logistics to optimize transportation and distribution networks. Directed performance reviews, mentored team members, and developed training programs for new staff.

Logistics Team Leadership Cross Functional Collaboration Project Management Mentorship Training Process Improvement

Customer Service Manager

Federal Express

Dec 2019 - Feb 2025 (5 years 2 months)

Managed escalated complaints and supervised the customer service team to ensure high-quality support delivery. Implemented process improvements and developed training programs to enhance employee skills.

Customer Service Complaint Resolution Team Supervision Process Improvement Training Performance Evaluation

Operations Manager

Federal Express

Jul 2017 - Dec 2019 (2 years 5 months)

Managed logistics and supply chain processes for timely shipments and implemented policies and standard operating procedures. Coordinated staff schedules and collaborated with management on operational strategies and long-term planning.

Logistics Supply Chain Management Operations Management Policy Implementation Staff Scheduling Strategic Planning Compliance Audits

Courier Driver

Federal Express

Jan 2000 - Oct 2008 (8 years 9 months)

Delivered packages to customers in a timely and efficient manner and provided excellent customer service during deliveries and pickups. Ensured compliance with safety regulations and maintained vehicle cleanliness.

Delivery Customer Service Safety Compliance Vehicle maintenance