Jose Emanuel Garcia Soto
@joseemanuelgarciasot
Bilingual customer service professional with 18 years of experience.
What I'm looking for
I am a fully bilingual professional with over 18 years of experience in customer service, credentialing, and sales across diverse industries such as health insurance, retail, and hospitality. My career has been defined by my ability to deliver exceptional service in fast-paced environments while managing complex administrative tasks with efficiency and accuracy.
Throughout my career, I have developed strong competencies in customer relations, conflict resolution, and strategic problem-solving. My experience includes managing end-to-end credentialing processes, providing consultation services, and maximizing sales through effective product promotion. I am actively seeking remote opportunities that allow me to leverage my skills in customer service and business administration.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
American Tire Distributors
Mar 2025 - Present (6 months)
Responsible for soliciting new business and servicing existing customers via telephone sales. Focused on customer problem resolution, maintaining thorough knowledge of products, policies, and merchandising information, and providing consultation services to customers.
Customer Intake Associate
Home Works Energy
Mar 2024 - Mar 2025 (1 year)
Assisted prospective clients by evaluating their eligibility for energy efficiency programs and scheduling free home assessments. Coordinated with clients and field teams to ensure smooth operations.
Credentials Examiner I Provider Relations Representative
American Specialty Health
Jun 2019 - Jan 2024 (4 years 7 months)
Managed end-to-end credentialing and re-credentialing processes for new and existing providers, ensuring compliance with departmental standards and regulatory requirements. Communicated with practitioners to obtain required documentation, resolve inquiries, and ensure application accuracy.
Customer Service Agent
ACE Car Rental
Nov 2018 - Nov 2019 (1 year)
Provided excellent customer service, assisting clients with rentals, re-rents, quotations, and upselling core products. Maximized sales and revenue through effective product promotion and customer education.
Sales Consultant
Sunglass Hut – Fashion Valley
Feb 2017 - Dec 2018 (1 year 10 months)
Delivered exceptional customer service and met sales targets by promoting products and offering personalized recommendations. Managed inventory control and maintained visual merchandising standards.
Generalist and Sales Support
Victoria’s Secret, Westfield Horton Plaza
Jan 2012 - Feb 2017 (5 years 1 month)
Provided customer service, processed transactions, and handled inventory control tasks. Assisted in meeting sales and financial goals, including credit card applications.
Sales Associate / Cashier
Banana Republic, Plaza Las Américas
Nov 2010 - Jan 2012 (1 year 2 months)
Delivered excellent customer service, processed sales transactions, and maintained store operations. Supported in replenishing stock, setting floor sets, and maintaining cleanliness.
Education
Degrees, certifications, and relevant coursework
Universidad del Sagrado Corazón
Bachelor of Arts, Multidisciplinary Studies (Tourism, Psychology, and Visual Arts)
2012 - 2016
Completed a Bachelor of Arts in Multidisciplinary Studies, focusing on Tourism, Psychology, and Visual Arts. Gained a comprehensive understanding of diverse fields, enhancing analytical and creative problem-solving skills.
Thomas Alva Edison School
High School Diploma, General Studies
2002 - 2006
Obtained a High School Diploma, building foundational knowledge across various subjects. Developed essential academic and personal skills for future educational and professional pursuits.
Availability
Location
Authorized to work in
Job categories
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