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Jose Emanuel Garcia Soto

@joseemanuelgarciasot

Bilingual customer service professional with 18 years of experience.

United States
Message

What I'm looking for

I am looking for remote opportunities that foster collaboration and growth.

I am a fully bilingual professional with over 18 years of experience in customer service, credentialing, and sales across diverse industries such as health insurance, retail, and hospitality. My career has been defined by my ability to deliver exceptional service in fast-paced environments while managing complex administrative tasks with efficiency and accuracy.

Throughout my career, I have developed strong competencies in customer relations, conflict resolution, and strategic problem-solving. My experience includes managing end-to-end credentialing processes, providing consultation services, and maximizing sales through effective product promotion. I am actively seeking remote opportunities that allow me to leverage my skills in customer service and business administration.

Experience

Work history, roles, and key accomplishments

AD
Current

Customer Service Representative

American Tire Distributors

Mar 2025 - Present (6 months)

Responsible for soliciting new business and servicing existing customers via telephone sales. Focused on customer problem resolution, maintaining thorough knowledge of products, policies, and merchandising information, and providing consultation services to customers.

HE

Customer Intake Associate

Home Works Energy

Mar 2024 - Mar 2025 (1 year)

Assisted prospective clients by evaluating their eligibility for energy efficiency programs and scheduling free home assessments. Coordinated with clients and field teams to ensure smooth operations.

AH

Credentials Examiner I Provider Relations Representative

American Specialty Health

Jun 2019 - Jan 2024 (4 years 7 months)

Managed end-to-end credentialing and re-credentialing processes for new and existing providers, ensuring compliance with departmental standards and regulatory requirements. Communicated with practitioners to obtain required documentation, resolve inquiries, and ensure application accuracy.

AR

Customer Service Agent

ACE Car Rental

Nov 2018 - Nov 2019 (1 year)

Provided excellent customer service, assisting clients with rentals, re-rents, quotations, and upselling core products. Maximized sales and revenue through effective product promotion and customer education.

VP

Generalist and Sales Support

Victoria’s Secret, Westfield Horton Plaza

Jan 2012 - Feb 2017 (5 years 1 month)

Provided customer service, processed transactions, and handled inventory control tasks. Assisted in meeting sales and financial goals, including credit card applications.

BA

Sales Associate / Cashier

Banana Republic, Plaza Las Américas

Nov 2010 - Jan 2012 (1 year 2 months)

Delivered excellent customer service, processed sales transactions, and maintained store operations. Supported in replenishing stock, setting floor sets, and maintaining cleanliness.

Education

Degrees, certifications, and relevant coursework

Universidad del Sagrado Corazón logoUC

Universidad del Sagrado Corazón

Bachelor of Arts, Multidisciplinary Studies (Tourism, Psychology, and Visual Arts)

2012 - 2016

Completed a Bachelor of Arts in Multidisciplinary Studies, focusing on Tourism, Psychology, and Visual Arts. Gained a comprehensive understanding of diverse fields, enhancing analytical and creative problem-solving skills.

TS

Thomas Alva Edison School

High School Diploma, General Studies

2002 - 2006

Obtained a High School Diploma, building foundational knowledge across various subjects. Developed essential academic and personal skills for future educational and professional pursuits.

Tech stack

Software and tools used professionally

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Jose Emanuel Garcia Soto - Customer Service Representative - American Tire Distributors | Himalayas