Open to opportunities

Jorge Artau

@jorgeartau

Experienced bilingual customer service professional with a Bachelor's in Business Administration and strong hospitality background.

United States

Message

What I'm looking for

I'm seeking a position to utilize my Bachelor's Degree and restaurant experience to advance my career. I value guest service, relationship building, teamwork, multitasking under pressure, and growth opportunities; I am willing to relocate.

I am a bilingual customer service professional with a Bachelor's Degree in Business Administration & Accounting and over a decade of hospitality and call-center experience. I focus on guest service, relationship building, and delivering reliable support under pressure.

My background includes roles as Business Support Assistant handling pension benefits, call center representative, technology specialist, cashier, and bartender where I trained staff, memorized 50+ cocktail recipes, and maintained high guest satisfaction. I bring hands-on experience in cash handling, general ledger tasks, and social media marketing.

I am a highly motivated self-starter and team-oriented worker seeking to leverage my degree and front-line experience to advance my career. I am authorized to work in the US and willing to relocate anywhere for the right opportunity.

Experience

Work history, roles, and key accomplishments

Business Support Assistant

WTW

Aug 2022 - Mar 2024 (1 year 7 months)

Handled inbound call center inquiries for pension benefits, resolving customer issues and processing benefit requests in a high-volume environment.

Call Center Customer Service Benefits Administration Data Entry Phone Support Microsoft Excel

Customer Service Representative

Aston Carter

Aug 2021 - Aug 2022 (1 year)

Handled calls for health and pension benefits, resolved member inquiries, and escalated complex cases to specialist teams to ensure timely resolution.

Health Benefits Customer Service Escalation Management CRM Data Entry

Cashier

Wegmans

Apr 2020 - Aug 2021 (1 year 4 months)

Managed POS transactions and customer interactions, maintained accurate cash handling, and supported store operations to ensure positive guest experiences.

POS Cash Handling Customer Service Inventory Control Merchandising Teamwork

Technology Specialist

Martin Mainline Honda

Sep 2019 - Mar 2020 (6 months)

Provided technical support and troubleshooting for dealership systems and assisted customers and staff with technology-related issues to maintain operations.

Technical Support Troubleshooting Customer Service

Bartender

Charlotte's Restaurant

Nov 2017 - Sep 2019 (1 year 10 months)

Prepared alcoholic and non-alcoholic beverages to company recipes, greeted guests, processed payments, and maintained sanitary service areas to ensure guest satisfaction.

Bartending Guest Service Staff Training

Bartender

Ciao Mediterranean Café

Aug 2011 - Sep 2017 (6 years 1 month)

Prepared cocktails and beverages per company recipes, trained 3 new bartenders, memorized extensive drink menus, and ensured guest satisfaction and sanitary service.

Bartending Guest Service Staff Training Payment Processing

Bartender/Server

Romano's Macaroni Grill

Jun 2005 - Jan 2012 (6 years 7 months)

Prepared beverages and served guests, trained new employees on policies and service standards, and supported coworkers to deliver consistent guest experiences.

Bartending Serving Staff Training Customer Service Order Processing

Cook / Dishwasher

Deli-Cuisine

Oct 2003 - May 2005 (1 year 7 months)

Prepared menu items following company recipes and maintained clean, sanitary preparation and serving surfaces in compliance with local standards.

Food Preparation Recipe Compliance Dishwashing Time Management

Education

Degrees, certifications, and relevant coursework

National University College

Bachelor's Degree in Business Administration & Accounting, Business Administration & Accounting

2014 - 2017

Completed a Bachelor's Degree in Business Administration & Accounting at National University College in Bayamón, Puerto Rico (March 2014 to July 2017).