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@juanjaramillo
Bilingual International Business Administrator with expertise in logistics and operations.
I am a dedicated International Business Administrator with a strong foundation in logistics coordination and project analysis. My bilingual proficiency in Spanish and English allows me to effectively communicate and provide exceptional customer service across diverse platforms. I have honed my skills in real-time operations, ensuring that processes run smoothly and efficiently.
Throughout my career, I have successfully managed various roles, including Scheduler Coordinator and Logistics Coordinator, where I optimized delivery routes and maintained accurate records of customer interactions. My technical skills in Microsoft Office, Google Suite, and Adobe Suite empower me to tackle administrative tasks with precision and creativity. I am passionate about leveraging technology to enhance operational efficiency and improve customer experiences.
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Work history, roles, and key accomplishments
Teleperformance
Jul 2023 - Apr 2024 (9 months)
Provided administrative support and customer service for users of payment platforms in both English and Spanish. Maintained accurate records and ensured data integrity while verifying customer account information.
Solvo Global
Oct 2023 - Dec 2023 (2 months)
Coordinated freight shipments across the United States, ensuring timely and cost-effective deliveries. Processed shipping documentation, including BOLs and invoices, while verifying shipment details for accuracy.
Lean Solutions
Nov 2020 - Jun 2022 (1 year 7 months)
Coordinated and scheduled daily routes for shipments, optimizing efficiency and reducing delays. Monitored shipments and implemented solutions to maintain on-time deliveries while ensuring accuracy in shipment details.
Teleperformance
Oct 2018 - Feb 2020 (1 year 4 months)
Monitored real-time operational performance, ensuring compliance with staffing requirements and KPIs. Conducted quality control checks and developed reports highlighting trends for efficiency improvements.
Degrees, certifications, and relevant coursework
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