Open to opportunities

ZzZzZ Ghareev

@andrewlp

Bilingual customer service professional blending healthcare, legal verification, and e-commerce support to resolve issues fast.

Colombia

Message

What I'm looking for

I’m looking for a bilingual customer support role where I can resolve issues end-to-end using tools like Zendesk and CRM, support healthcare or e-commerce customers, and grow my skills in compliance, communication, and service quality.

I’m a dedicated bilingual customer service professional with experience across healthcare, legal verification, and international call center environments. I’m known for reliability, adaptability, and delivering high-quality service through problem-solving and multitasking.

In customer support roles, I’ve provided phone/chat/email support, processed orders and e-commerce transactions, issued refunds/credits/adjustments, and coordinated replacement shipments using Zendesk and Shopify. In healthcare and plan-member support, I’ve explained benefits and coverage stages, coordinated with hospitals/pharmacies/providers, managed authorizations, and maintained accurate regulatory documentation, while in legal verification I reviewed contracts for compliance, tracked revisions, and maintained version control to reduce legal risk.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Agent

Callzilla

Aug 2025 - Apr 2026 (8 months)

Provided phone, chat, and email customer support, processing orders and e-commerce transactions. Issued refunds/credits/adjustments and coordinated replacement shipments using Zendesk and Shopify systems.

Bilingual Customer Support Phone Support Chat Email Support Order Processing Refunds Crédits Adjusting Zendesk Shopify

Legal Contract Verifier

Hired Experts

Jun 2025 - Aug 2025 (2 months)

Reviewed contracts for compliance and accuracy, identifying inconsistencies to reduce legal risks. Managed confidential legal documentation and tracked revisions with version control.

Contract Review Compliance Accuracy Inconsistency Identification Version Control

Customer Service Representative (M&R)

Optum

Apr 2023 - Apr 2024 (1 year)

Provided end-to-end support to health plan members, explaining benefits, coverage stages, and policies clearly. Coordinated with hospitals, pharmacies, and providers, handling authorizations and pharmacy coverage issues while maintaining regulatory documentation across multiple systems.

Healthcare Customer Support Benefits Authorization Prescription Coverage Resolution Regulatory Documentation