Open to opportunities

Jordan Smith

@jordansmith4

Message

Healthcare admin and patient services professional focused on smooth, compliant patient experiences.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can be the calm, helpful front line for patients—using scheduling, EMR accuracy, and HIPAA compliance to ensure smooth experiences, accurate billing, and strong teamwork in a fast-paced clinic.

I’m a detail-oriented healthcare admin professional known for warm communication, confidentiality, and delivering smooth, positive patient experiences in fast-paced clinical settings. I specialize in patient support, scheduling across multiple departments, and accurate documentation that keeps care moving.

In my current role as a Patient Services Representative at Family Hospital Systems, I greet and check in patients, verify demographics and insurance/eligibility for accurate billing, and serve as the primary patient contact for resolving concerns efficiently. I also collect co-pays, process payments, maintain EMR accuracy, and manage high call volume with customer service excellence.

Across my background—including Provider Enrollment Specialist work with Medicaid enrollment and revalidation, plus long-term coordination experience in a medical clinic—I’ve strengthened my compliance mindset (HIPAA) and my ability to handle complex records and documentation. Alongside my healthcare roles, I bring client-focused care from my Massage Therapy work, including tailored treatment plans and record keeping, which reinforces my ability to support patients with empathy and precision.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Representative

Current

Family Hospital Systems

Oct 2025 - Present (6 months)

Greet and check in patients, verifying demographics and insurance/eligibility to support accurate billing. Schedule appointments, resolve patient concerns, and process co-pays while maintaining EMR accuracy.

Patient Check In Appointment Scheduling Payment Processing Customer Service

Provider Enrollment Specialist

Accenture

Mar 2025 - Jun 2025 (3 months)

Processed Medicaid provider enrollment applications and revalidations by verifying credentials and required documentation. Ensured compliance with state and federal Medicaid regulations while updating provider records and resolving missing items.

Revalidation Verifiable Credentials Document Review Regulatory Compliance Provider Record Updates

Licensed Massage Therapist

Lake Austin Spa Resort

Feb 2022 - May 2024 (2 years 3 months)

Provided tailored therapeutic massage sessions, including adaptive techniques to improve comfort and mobility for elderly clients. Developed treatment plans, maintained accurate records, and collaborated with healthcare professionals in a wellness setting.

Treatment Planning Client intake Adaptive Elder Mobility Focused Care Myofascial Soft Tissue Work Confidentiality

Executive Assistant & Patient Coord

RiverRock Medical Clinic

Jan 2022 - Apr 2024 (2 years 3 months)

Managed physician scheduling and coordinated patient communications, travel, and day-to-day front-office operations. Prepared medical records and supported EMR, billing/claims processing, and HIPAA compliance.

Travel Coordination Medical Records Management HIPAA compliance Administrative Support

Massage Therapist

AustinDEEP

Aug 2022 - Dec 2022 (4 months)

Completed detailed client intake and built therapeutic relationships while delivering customized advanced techniques. Supported injury and pain management using DEEP-method and myofascial release approaches and maintained appropriate documentation.

Client intake DEEP Method Myofascial Release Advanced Massage Techniques Pain Management Support Injury Focused Sessions Relationship Building

Loan Officer/Processor

iLending

Jul 2020 - Apr 2021 (9 months)

Guided customers through refinancing by reviewing contract terms and coordinating loan processing from initial contact to funding. Managed multiple client pipelines while handling high call volume to meet monthly sales targets.

Refinancing Support Loan Processing Contract Review Pipeline Management Sales Targets Client Intake To Funding Coordination

Insurance Specialist/Agent

Progressive Insurance

Oct 2020 - Mar 2021 (5 months)

Sold and explained insurance policy options, processing applications and changes while supporting claims documentation. Maintained accurate client files and ensured compliance with required policies and procedures.

Policy Sales And Explanation Insurance Applications Policy Processing Compliance Support Customer Service

Administrative Assistant & Reception

The Wright Companies

Mar 2019 - Dec 2020 (1 year 9 months)

Managed executive calendars and handled professional correspondence while coordinating property showings and supporting documentation. Provided front-desk and vendor communication support with strong attention to organization.

Front Desk Support Administrative Documentation Customer Service Scheduling

Massage Therapist

Massage Heights

Aug 2019 - Apr 2020 (8 months)

Completed client intake, administered massage sessions, and maintained client relationships. Focused on consistent service delivery while keeping session details organized.

Client intake Massage Session Delivery Client Relationship Management Customer Service Confidentiality

Hostess / Busser

Truluck's Restaurant

Nov 2017 - Aug 2019 (1 year 9 months)

Managed seating flow, reservations, and overall guest experience with a focus on hospitality quality. Supported VIP and special event coordination while maintaining front-of-house service standards.

Customer Service Communication Coordination

Call Center Representative (Temp)

Austin Staffing

Jan 2015 - Dec 2016 (1 year 11 months)

Provided technical and billing support via phone, email, and chat while maintaining accurate service logs. Received service commendations by delivering responsive support and clear customer communication.

Technical Support Billing Support Phone Email Chat Support Logging Customer Communications