Open to opportunities

Brandie Patton

@brandiepatton

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Insurance and front-desk coordinator skilled in scheduling, verification, and patient care.

United States

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What I'm looking for

I’m looking to join a clinic where I can own insurance verification, scheduling, and patient check-in/out, keep charts accurate in EMR, and support great patient experiences with reliable communication and organization.

I’m an insurance coordination and front-desk professional with 10+ years in medical scheduling and patient support. I consistently focus on smooth check-in/out, accurate insurance verification, and timely authorizations so appointments run on schedule.

Across roles, I’ve owned high-volume intake and coordination—verifying physical therapy benefits, taking payments, and importing faxes to patient charts. While working as a Referral Coordinator/Scheduler, I handled incoming referrals, scheduling, and insurance verification while answering 200–300 calls a day.

I also bring hands-on patient care experience from my Patient Care Technician and CNA background, including post-surgery support and helping patients with daily exercises and needs. I’m comfortable working in EMR systems like Athenahealth, Allscripts, and Allmeds EMR, using strong communication, data entry, and medical records skills to keep care organized and patient-focused.

Experience

Work history, roles, and key accomplishments

Front Desk Receptionist

Innovative Therapy Concepts

Dec 2021 - Nov 2024 (2 years 11 months)

Greeted patients, checked in/out for appointments, and verified insurance coverage prior to visits. Obtained authorizations and coordinated scheduling to support clinic throughput.

Patient Check In Insurance Verification Prior Authorizations Patient Scheduling Medical Records Customer Service Data Entry Communication

Insurance Coordinator

Cedar Park Surgeons

Apr 2021 - Oct 2021 (6 months)

Verified physical therapy benefits for patients before appointments and processed payments. Checked patients in and out to ensure smooth appointment flow.

Insurance Verification Patient Check In Payment Processing Medical Scheduling Customer Service Medical Records Communication

Referral Coordinator & Scheduler

Orthopedic Associates of Central Texas

Jul 2019 - Mar 2021 (1 year 8 months)

Managed incoming referrals and scheduled patient appointments while verifying insurance benefits. Imported incoming faxes into patient charts, created patient charts, and answered 200–300 calls per day.

Referral Coordination Patient Scheduling Insurance Verification Medical Records Fax Management Charted

Patient Care Technician (PCT)

ARISE

Sep 2014 - Jan 2016 (1 year 4 months)

Supported patient needs after surgery and assisted with post-operative care. Maintained patient comfort while helping deliver day-to-day care requirements.

Patient Care Patient Monitoring Vital Signs CPR CNA Support Communication

Patient Care Technician (PCT)

Estrella Oaks Rehabilitation and Care Center

Jun 2010 - Sep 2014 (4 years 3 months)

Assisted patients with daily exercises and provided support for feeding, dressing, and bathing. Answered phones and helped with filing to support facility operations.

Patient Care Daily Exercises Support Feeding Assistance Dressing Assistance Bathing Support Patient Monitoring Vital Signs Communication