Open to opportunities

Alayna Burton

@alaynaburton

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Customer Support Representative who excels in appointment setting and remote customer care.

United States

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What I'm looking for

I’m looking for a customer support or appointment-focused role where I can use CRM systems and scheduling to solve problems quickly. I thrive in fast-paced teams, and I want steady growth while delivering excellent client experiences.

I’m a customer-focused professional with experience across healthcare administration and remote customer support. I manage high-volume communications, schedule appointments, and resolve customer concerns with accuracy and empathy.

In my recent role as a Work From Home Appointment Setter & Customer Support Representative, I coordinated inbound and outbound communications, supported account questions and service requests, and documented interactions in CRM systems. I consistently balanced multiple tasks while meeting productivity and service expectations.

I’ve also supported day-to-day clinic operations—handling patient scheduling, insurance verification, documentation, and coding support—as well as assisting providers during visits and procedures. I bring a service-first mindset and strong communication to every environment, from medical offices to leasing and resident onboarding.

Experience

Work history, roles, and key accomplishments

Appointment Setter & Customer Support

PetSmart

Apr 2025 - Sep 2025 (5 months)

Scheduled customer appointments and coordinated services through inbound and outbound communications. Resolved account questions and service requests while maintaining accurate CRM records in a remote environment.

Appointment Setting Customer Support CRM Systems Scheduling Outbound Communications Remote Support Data Entry Customer Documentation Time Management

Medical Office Assistant

Southwest Spine

Oct 2024 - Jan 2025 (3 months)

Managed daily medical office operations, including patient scheduling and coding support. Verified insurance, supported physicians during visits and procedures, and maintained documentation.

Patient Scheduling Insurance Verification Office Operations Medical Coding Support Medical Documentation Provider Support Administrative Support Communication Time Management

Medical Assistant / Front Office

Sunny Side Pediatrics

Sep 2023 - Apr 2024 (7 months)

Handled patient scheduling and front-desk workflows, including check-in/check-out, insurance verification, and payments. Assisted providers during examinations and coordinated referrals and authorizations.

Patient Scheduling Front Desk Operations Insurance Verification Payment Processing Patient Check In Authorization Management Communication Time Management

Dental Assistant

Texas Pediatric Smiles

Dec 2021 - Aug 2023 (1 year 8 months)

Assisted dentists during procedures and maintained accurate patient records. Took radiographs and intra-oral imaging, and educated patients and families on treatment plans and after-care.

Dental Assisting Patient Education Treatment Plans Communication Time Management

Leasing Agent (Takeover)

BH Management

Aug 2020 - Sep 2021 (1 year 1 month)

Generated and converted leads through proactive outreach and follow-up. Conducted property tours and processed applications, background checks, leases, and resident documentation.

Lead Generation Application Processing Residency Documentation