Jordan Pierce

Currently serving as a Customer Service Representative, assisting customers with their rental needs. Responsible for ensuring customer satisfaction and efficient service delivery.

Provided customer service as a CSA, handling various customer inquiries and support tasks. Contributed to maintaining high levels of customer satisfaction.

Served customers in various dining areas, including buffet lines, breakfast, and salad bars. Prepared coffee and managed drink lines, while also assisting dishwashers.

Performed general cleaning duties in customer buildings, including sweeping, mopping, dusting, and restroom cleaning. Adhered to a 10-hour shift schedule from Monday to Thursday.

Completed repairs of Trimble products within established repair times, following repair instructions and service guidelines. Documented part numbers and quantities consumed for repairs, maintaining a low product repair return rate.

Managed labeling, replenishing, box making, and loading/unloading trailers, utilizing forklifts for product movement. Ensured efficient and accurate fulfillment and organization of orders for customer delivery.

Assembled components into machined valve bodies and performed visual inspections for quality concerns. Managed lot control and tagging of components, completing necessary check sheets and reports.

Worked as a food production worker and assembly line member, primarily sorting and packing vegetables. Contributed to the efficient processing of food products.

Operated robotic equipment and handled chemicals, performing adjustments on equipment per instructions. Inspected parts for visual and mechanical defects using metrology equipment in a cleanroom environment.

Operated production equipment and performed tasks associated with production, rotating through various workstations to attain proficiency. Maintained a clean, organized, and safe working environment according to 5S standards.

Lifted and stacked cases from conveyors onto pallets, and picked/packed items. Unpacked full cases and placed shoe boxes on induction conveyors, labeling and sealing cartons for shipping.

Conducted outgoing inspections according to glass inspection standards and specifications, and planned annual glass type tests. Identified and isolated non-conforming products, participating in judging responsibility for quality problems.

Assisted customers with shopping, including disabled shoppers, and maintained store cleanliness by cleaning spills and restrooms. Responsible for bagging groceries and retrieving carts from the parking lot.

Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills across various disciplines.