Jeneche Vaughn
@jenechevaughn
Warehouse Associate and customer service professional improving speed, accuracy, and customer outcomes.
What I'm looking for
I bring a strong operations-and-service background built across warehousing, retail, and customer support. I’m comfortable working with POS systems, inventory processes, and fast-paced daily productivity goals while staying focused on safety and accuracy.
I’ve driven measurable improvements, including a 15% productivity gain through standardized work instructions, a 10% drop in lost customers by implementing automated text and email prompts, and saving $2,000 in waste costs within the first 90 days by improving waste removal. I’ve also supported leadership by delegating tasks in a lead role and maintaining organized, visually effective store operations.
In warehouse settings, I use technology like smartphones and handheld devices to scan, sort, and prepare orders, and I follow prompts and directions to keep workflows moving. I’m motivated by continuous improvement, clear communication, and delivering reliable results—especially when volume and timelines matter.
Experience
Work history, roles, and key accomplishments
Received and prepared inventory for delivery by scanning and sorting orders using handheld technology. Built, wrapped, and transported pallets and packages while following on-screen task prompts.
Car Shipping Specialist
AmeriFreight
Jan 2025 - Aug 2025 (7 months)
Handled high volumes of customer calls, emails, and chats while exceeding performance metrics. Maintained CRM records and improved retention by implementing automated text and email prompts, reducing lost customers by 10%.
Maintained organized, visually appealing product displays to enhance the shopping experience. Led daily operations in the manager’s absence, completed inventory checks to minimize shrinkage, and built schedules to optimize staffing during peak hours.
Parts Assembler
FlexSeal USA
May 2023 - May 2024 (1 year)
Assembled rubber parts and performed quality checks to meet product specifications before packing and shipment. Improved productivity and reduced waste by implementing standardized work instructions that increased efficiency by 15%.
Supported timely truck unloading by working with a team to meet daily warehouse productivity goals. Safely operated pallet jacks, restocked inventory, and transported merchandise to the sales floor.
Maintained produce inventory accuracy by rotating stock to reduce spoilage and following food safety guidelines. Received and inspected shipments for quality and freshness, saving $2,000 in waste costs in the first 90 days with a new waste removal system.
Organized grocery shelves to optimize the customer shopping experience and performed regular quality checks to remove damaged or expired products. Implemented a labeling system to improve efficiency locating items and collaborated with management on stockroom workflow improvements.
Customer Service Representative
Kroger
Jul 2017 - Apr 2020 (2 years 9 months)
Processed POS transactions including coupons, gift cards, discounts, and loyalty rewards while providing attentive service to customers. Handled exchanges and refunds per policy, supported store openings/closings, and resolved issues for dissatisfied customers using empathy and active listening.
Education
Degrees, certifications, and relevant coursework
Newnan High School
High school diploma, High School
2015 - 2019
Earned a high school diploma from Newnan High School between 2015 and 2019.
Availability
Location
Authorized to work in
Job categories
Skills
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