Jeneche Vaughn

Received and prepared inventory for delivery by scanning and sorting orders using handheld technology. Built, wrapped, and transported pallets and packages while following on-screen task prompts.

Handled high volumes of customer calls, emails, and chats while exceeding performance metrics. Maintained CRM records and improved retention by implementing automated text and email prompts, reducing lost customers by 10%.

Maintained organized, visually appealing product displays to enhance the shopping experience. Led daily operations in the manager’s absence, completed inventory checks to minimize shrinkage, and built schedules to optimize staffing during peak hours.

Assembled rubber parts and performed quality checks to meet product specifications before packing and shipment. Improved productivity and reduced waste by implementing standardized work instructions that increased efficiency by 15%.

Supported timely truck unloading by working with a team to meet daily warehouse productivity goals. Safely operated pallet jacks, restocked inventory, and transported merchandise to the sales floor.

Maintained produce inventory accuracy by rotating stock to reduce spoilage and following food safety guidelines. Received and inspected shipments for quality and freshness, saving $2,000 in waste costs in the first 90 days with a new waste removal system.

Organized grocery shelves to optimize the customer shopping experience and performed regular quality checks to remove damaged or expired products. Implemented a labeling system to improve efficiency locating items and collaborated with management on stockroom workflow improvements.

Processed POS transactions including coupons, gift cards, discounts, and loyalty rewards while providing attentive service to customers. Handled exchanges and refunds per policy, supported store openings/closings, and resolved issues for dissatisfied customers using empathy and active listening.

Earned a high school diploma from Newnan High School between 2015 and 2019.