TD
Open to opportunities

Tenay Douglas

@tenaydouglas

Detail-oriented professional with diverse experience in customer service.

United States

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a strategic and detail-oriented professional with a strong background in customer service, tutoring, and technical roles. My experience spans various industries, including retail, fulfillment, and security, where I have consistently demonstrated my ability to adapt and excel in fast-paced environments. I pride myself on being reliable and dedicated, always striving to provide exceptional service and support to customers.

Throughout my career, I have developed a robust skill set that includes inventory management, problem-solving, and effective communication. My roles have allowed me to engage with customers directly, ensuring their needs are met while maintaining high standards of quality and safety. I have successfully fulfilled customer orders, managed store operations, and provided technical support, all while building strong relationships with clients and colleagues.

As I continue my education in criminal justice, I am eager to leverage my diverse experiences and skills in a role that allows me to contribute to a team focused on excellence and customer satisfaction. I am committed to lifelong learning and professional growth, and I look forward to the opportunities that lie ahead.

Experience

Work history, roles, and key accomplishments

DO
Current

Delivery Expert

Dominos

Jan 2024 - Present (1 year 5 months)

Proficiently handled dishwashing and general cleaning duties, including sweeping and mopping floors. Assisted customers with their needs, ensuring satisfaction, and delivered orders in a timely and efficient manner.

PE
Current

Operations Associate

Petco

Aug 2024 - Present (10 months)

Ensured the health and welfare of live animals while serving as a personal shopper and information center for customers. Stayed informed about pet-related events and new products to engage customers effectively.

AM

Fulfillment Associate

Amazon

Oct 2023 - Jan 2024 (3 months)

Successfully fulfilled customer orders by accurately selecting and packing items, ensuring timely delivery. Utilized radio frequency scanners to track products and operated powered equipment to move items within the warehouse.

WA

Sales Associate

Walmart

Apr 2023 - Sep 2023 (5 months)

Ensured cleanliness and order in checkout areas and restocked over 200 shelves with various products, accurately pricing more than 300 items. Greeted and assisted hundreds of customers, providing exceptional service and addressing concerns.

LO

Fulfillment Associate

Love's

Sep 2022 - Apr 2023 (7 months)

Maintained neat and organized checkout areas and restocked over 150 shelves with a range of products, marking their prices. Sold lottery tickets and other items to over 500 customers, while also greeting hundreds of customers upon entry.

HS

Security Camera Technician

Harrison Surveillance Solution

Mar 2017 - Mar 2020 (3 years)

Installed and serviced commercial alarm systems, troubleshooting and repairing various systems to ensure proper functioning. Gained familiarity with basic computer programs and acquired knowledge of power tools for efficient installation and repair work.

AM

Fulfillment Associate

Amazon

Nov 2021 - Jan 2022 (2 months)

Successfully fulfilled customer orders by accurately picking and packing items, ensuring timely delivery. Utilized radio frequency scanners to receive and track products, and operated powered equipment to relocate products within the warehouse.

FJ

Baggage Handler

Flight Job

Apr 2020 - Aug 2020 (4 months)

Served as a liaison among baggage handlers, airport personnel, and flight passengers, ensuring a smooth and efficient baggage handling process. Handled luggage weighing between 25 and 100 pounds, ensuring safe loading and unloading.

HS

Carpet Cleaner

Harrison's Carpet Cleaning Services

Mar 2017 - Mar 2020 (3 years)

Provided high-quality maintenance services to customers, ensuring satisfaction and building strong relationships. Set up, used, and dismantled cleaning tools and equipment, and provided receipts and payment services.

Education

Degrees, certifications, and relevant coursework

Liberty University logoLU

Liberty University

Bachelor's Degree, Criminal Justice

Currently pursuing a Bachelor's degree in Criminal Justice. Expected to graduate in June 2025.

Florida State College at Jacksonville logoFJ

Florida State College at Jacksonville

Associate Degree, General Studies with an emphasis in Law

Completed an Associate Degree in General Studies with an emphasis in Law in 2024. This program provided a foundational understanding of legal principles.

DS

Darnell-Cookman Middle/High School

High School Diploma, General Studies

Obtained a High School Diploma from Darnell-Cookman Middle/High School. This foundational education prepared for further academic pursuits.

Tech stack

Software and tools used professionally

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Tenay Douglas - Delivery Expert - Dominos | Himalayas