Jordan Champagnie
@jordanchampagnie
I’m a customer service professional with experience in data entry and technical troubleshooting across high-volume service channels.
United StatesWhat I'm looking for
At Conduent, I document ATM and debit claims, disputes, and mitigation efforts while supporting high volumes of customers by phone, email, and chat.
I navigate multiple systems to complete accurate data entry, troubleshoot technical and IVR issues, and escalate concerns to internal teams when needed.
Before customer service, I maintained fleet and passenger vehicles at Penske Truck Rental and Nally Nissan, completing inspections, preventive maintenance, brake repairs, oil changes, fluid services, and tire work. I bring a practical, detail-focused approach to resolving problems and delivering excellent service.
Experience
Work history, roles, and key accomplishments
Customer Service Rep
Conduent
Oct 2022 - Present (3 years 10 months)
Documented and filed ATM/Debit claims, disputes, and mitigation efforts promptly and accurately. Managed high volume of customer inquiries across phone, email, and chat channels.
Tech III
Penske Truck Rental
Sep 2018 - Jul 2022 (3 years 10 months)
Performed routine preventive maintenance and full-service inspections on fleet vehicles. Completed brake repairs and mechanical service work, and identified additional repair needs.
Lube Tech
Nally Nissan
Jun 2017 - Aug 2018 (1 year 2 months)
Performed routine preventive maintenance and multi-point vehicle inspections. Completed oil changes, fluid services, and basic mechanical repairs, and conducted tire services.
Education
Degrees, certifications, and relevant coursework
Penn Foster High School
High School Diploma, General Studies
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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