Open to opportunities

Mercedes Profit

@mercedesprofit

Message

Experienced customer-focused data entry and technical support specialist.

United States

Message

What I'm looking for

I seek a role in a collaborative environment where I can apply data entry, technical support, and billing skills, with opportunities for growth and reliable communication.

I am an experienced customer-focused specialist with a strong track record in data entry, technical support, and customer service across logistics, finance, retail pharmacy, and technology sectors.

I have supported inbound call centers and remote technical support teams, handled tax and accounts data entry, and managed order entry for vehicle recall parts. I bring extensive Microsoft Office experience, particularly Excel, and a consistent focus on accuracy and timely communication.

My background includes hands-on roles as a customer logistics specialist, dispatcher, pharmacy technician, and wiring technician, demonstrating adaptability across operational and technical environments. I pride myself on reliability, attention to detail, and strong communication skills when coordinating with carriers, customers, and internal teams.

I am eager to leverage my data entry, medical billing/coding familiarity, and customer support experience in roles that value accuracy, problem-solving, and collaborative service delivery.

Experience

Work history, roles, and key accomplishments

Customer Logistics Specialist

Ryder

Jul 2024 - Mar 2025 (8 months)

Processed freight bills and maintained carrier communications to meet customer transportation and routing requirements, improving on-time delivery coordination.

Data Entry Carrier Routing Customer Service Microsoft Excel Logistics Coordination Transportation

Data Entry/Customer Service

Renkim Corporation

Jul 2021 - Jun 2024 (2 years 11 months)

Handled inbound calls and remote order entry for vehicle recall parts while providing customer service and maintaining data accuracy using Microsoft Office.

Data Entry Call Center Customer Service Microsoft Excel Order Processing Remote Support Microsoft Word CRM

Data Entry Clerk

JPMorgan Chase

Jan 2015 - Jun 2021 (6 years 5 months)

Performed tax information data entry and supported accounts receivable/payable processes with accurate cash handling and record maintenance.

Data Entry Accounts Receivable Accounts Payable Microsoft Excel

Dispatcher

Sam's Towing & Transport, Inc.

Jun 2018 - Dec 2020 (2 years 6 months)

Coordinated tow and transport dispatch operations on a part-time basis, assigning drivers and managing service schedules to meet customer needs.

Dispatching Scheduling Customer Service Communication Logistics Coordination Routing Time Management

Customer Technical Support Rep

Apple

Feb 2018 - Jan 2020 (1 year 11 months)

Provided inbound technical support and troubleshooting for Apple products including iPhones and computers, delivering remote customer assistance and issue resolution.