At Henry Ford Health, I support Epic EMR workflows for clinical and administrative teams, helping improve operational efficiency and user experience. I analyze workflow challenges and collaborate with stakeholders on process improvements.
I troubleshoot system-related issues and coordinate solutions to minimize operational disruptions. I also help maintain accurate patient documentation and data integrity using my knowledge of medical terminology and clinical workflows.
I train and onboard new users on Epic functionality, workflow processes, and system best practices. I work with physicians, nurses, and operational teams to support system utilization and organizational goals.
At Midwest Supply and Development, I provide traveling IT support, including hardware deployment and installation and computer imaging. My background also includes billing and accounts receivable processes, office support, and project work in management, design, and coding at Apple Developer Academy.
