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Shyiescha Fraser

@shyieschafraser

Healthcare IT consultant at CSI Companies supporting Epic workflows and validating clinical data with SQL-based checks.

At CSI Companies, I support clinicians and operational teams across Epic inpatient, Ambulatory, and Beacon workflows, helping users complete accurate, timely electronic documentation. I investigate application, access, and workflow concerns, documenting findings and resolutions in ServiceNow.

I also review workflow results for completeness using structured validation and SQL-based data checks, and assist with go-live readiness and training materials. I’m preparing for the Certified Professional Coder (CPC) exam, studying ICD-10-CM, CPT, HCPCS Level II, medical terminology, and coding guidelines.

Experience

Work history, roles, and key accomplishments

Current

IT Healthcare Consultant

Current

CSI Companies

Jan 2021 - Present (5 years 9 months)

Supports clinicians and operational teams across Epic inpatient, Ambulatory, and Beacon workflows, resolving documentation and workflow issues. Investigates application, access, and workflow concerns, documents findings in ServiceNow, and assists with go-live readiness and training materials.

Epic ClinDoc Epic Epic Beacon ServiceNow SQL Clinical Documentation HIPAA Data Validation end user support Training Materials Development

Technical Support Representative

Foundever

Apr 2024 - Apr 2025 (1 year)

Managed a high volume of customer contacts in a remote environment, verified information, researched account and technical concerns, and recorded complete interaction notes. Explained complex processes in clear language and resolved issues accurately within service expectations.

Customer Support Remote Support Issue Resolution Documentation Attention To Detail Multitasking

Customer Support Specialist

ANSFA

Jan 2016 - Dec 2019 (3 years 11 months)

Responded to customer questions, reviewed account information, corrected discrepancies, and documented actions for reliable follow-up. Coordinated issue resolution across teams while maintaining organized records and protecting confidential customer information.

Customer Support Account Reviews Documentation Issue Resolution Confidentiality

Education

Degrees, certifications, and relevant coursework

American Academy of Professional Coders

Certified Professional Coder (CPC) Preparation, Medical Coding

Currently preparing for the Certified Professional Coder (CPC) exam with focused study on ICD-10-CM, CPT, HCPCS Level II, medical terminology, anatomy, coding guidelines, and compliance.