Open to opportunities

Joram Mbugua

@jorammbugua

Hi I'm A Virtual Assistant with PMI and AI certifications, delivering dependable calendar management customer support and administrative assistance.

Kenya

Message

What I'm looking for

Seeking a long-term remote VA role in calendar management, customer support, or admin support. My dispatcher background taught me to stay organized under pressure. I value consistent hours, clear expectations, and teams that communicate well. Flexible across US, European, and Middle Eastern time zones — looking to build a lasting working relationship, not just a gig

I'm Joram, a Kenya-based Virtual Assistant with a background in operations and logistics that I've spent the last few years turning into a career supporting businesses remotely. Before stepping into VA work, I worked as a Dispatcher for Non-Emergency Medical Transportation (NEMT) — coordinating schedules across multiple lines, managing real-time changes, updating CRM systems, and handling sensitive client information with strict confidentiality. That job taught me to stay calm under pressure, juggle competing priorities, and communicate clearly with people who are often stressed or in a hurry — skills that translate directly into the fast-paced, detail-heavy world of virtual assistance.
I hold a Project Management certification from PMI (2021), which sharpened my ability to plan, organize, and see tasks through from start to finish, and an Artificial Intelligence certification from Coursera (2025), which I've used to get comfortable with the AI tools that are increasingly part of modern remote work — from scheduling assistants to research and content tools.
Today, I offer administrative support, scheduling and calendar management, customer support, research, and light social media assistance to clients around the world. I'm based in Nairobi (East Africa, UTC+3), which means I can offer convenient overlap with teams across Europe, the Middle East, and even parts of the US East Coast.
What I bring to a team isn't just task completion — it's reliability. I've built my work style around being the person who doesn't drop the ball, who anticipates problems before they become urgent, and who treats a client's business like it's my own.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Safaricom PLC

Jan 2023 - Present (3 years 6 months)

Managed executive calendars and scheduled meetings, and coordinated travel arrangements and meeting logistics. Prepared reports, presentations, and correspondence while maintaining confidential records and handling email and client inquiries.

Meeting Scheduling Correspondence Management Email Handling Meeting Logistics Presentation support Client inquiry management Executive Calendar Management Report Preparation Travel Coordination

Current

Senior Exec Assistant & Project Coord

Current

Global Clients

Jan 2019 - Present (7 years 6 months)

Provided high-level executive support to C-suite leaders and founders across global time zones, managing complex calendars, inboxes, travel, and stakeholder communication. Coordinated concurrent client projects using PMI Agile and Waterfall frameworks, and automated recurring workflows with ChatGPT and Zapier to reduce manual processing time by up to 40%.

Inbox triage ChatGpt Executive Support C suite Correspondence Calendar Management Email Management Stakeholder Communication Travel Coordination Project Coordination PMI Agile Waterfall Weekly Dashboards Project Status Reporting Board Ready Documentation Meeting Coordination Agenda Management Zoom Google Meet Zapier

Customer Service Representative

Equity Bank Kenya

Jan 2021 - Jan 2023 (2 years)

Assisted customers with banking inquiries and account services while maintaining accurate records and documentation. Resolved customer concerns, collaborated with team members to improve customer experience, and handled administrative and reporting duties.

Administrative duties Customer Service Banking Inquiries Account Services Customer Records Documentation Issue Resolution Team Collaboration Reporting

Administrative Virtual Assistant

Small Business & Startup Clients

Jan 2016 - Jan 2019 (3 years)

Provided comprehensive administrative support to founders and senior managers, including scheduling, email management, data entry, travel booking, and confidential document preparation. Built Google Sheets project trackers, coordinated 20+ Zoom meetings/webinars monthly, and developed onboarding SOPs and inbox protocols to improve handover time.

Administrative Virtual Assistant

Small Business & Startup Clients

Jan 2016 - Jan 2019 (3 years)

Provided comprehensive administrative support to founders and senior managers, including scheduling, email management, data entry, travel booking, and confidential document preparation. Managed client project trackers in Google Sheets and coordinated frequent Zoom meetings, webinars, and follow-ups.